Information Technology Specialist

IT Specialist at Kaye/Bassman International & Sanford Rose Associates

Location: Plano, TX (on-site)

• Provide technical support for end-users and office technologies per established policies and procedures.
• Manage and support hardware for remote office environments.
• Deploy and retrieve home office hardware for remote users.
• Deliver deskside and MFP printer support.
• Ensure timely resolution of IT support tickets, meeting established SLAs.
• Maintain hardware inventory and facilitate hardware ordering requests.
• Play an active role in developing and implementing IT processes and procedures.
• Provide IT support for new remote office setups.
• Assist users with the installation and setup of computer hardware and peripherals.

• Supportive Environment
  : A small office setting with a fun, team-focused atmosphere where your contributions are valued.
• Comprehensive Benefits
  :
  Well-rounded benefits package, including a 401(k) retirement plan and health, dental, vision and life insurance.
• Work-Life Balance
  : PTO and a flexible work environment to support your well-being.
• Vibrant Office Culture
  :
  Located right next to Legacy Hall and the Legacy shopping center, our office offers an energetic atmosphere.

• 3+ years of verified experience in a corporate IT support role.
• Proficiency in Windows 11, Office 365 administration, and Microsoft Office.
• Experience with Zoom and Teams.
• Strong knowledge of PC hardware troubleshooting and common software issues.
• Mac OS troubleshooting experience.
• Familiarity with Apple and Android phone support.
• Ability to provide remote and phone-based support.
• Strong team player with the ability to work under deadlines and unsupervised.
• Experience using remote management tools for troubleshooting and support.
• Must pass a background check and drug screening.
• Comfortable working onsite full-time in Plano, TX (this is not a remote role).

• Experience using a help desk ticketing system.
• Knowledge of Sonic Wall and general networking concepts.
• Ability to manage multiple projects simultaneously.

Kaye/Bassman International Corporation is one of the nation's premier executive search firms, ranked the #1 retained search firm in the Dallas/Fort Worth area by the Dallas Business Journal. With over 40 years of continuous growth, we thrive on innovation, excellence, and a results-driven culture.