Call Center Customer Service Representative; Technical Support

Overview

As the nation’s third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider.

Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services.

Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services.

At Cox, we connect people to the things they love. Now we’d like to connect you to a career opportunity you’ll love. Cox Communications call center is looking for customer focused individuals to join our team and be the voice of our brand to Serve, Solve and Sell.

We offer...

• Competitive wages with potential for additional financial incentives for motivated team members!
• FREE Internet and other Cox discounted services
• Medical, Dental, and Vision Benefits first day!
• Casual, yet energetic and engaging work environment
• Retirement Benefits including 401(K) and Pension
• Work-life balance, including generous time off policies:
  Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays
• Tuition Assistance provided
• High degree of commitment to our communities including volunteer opportunities
• Flexible work options including work from home program available in some Cox markets, ask your recruiter for details
• Career Advancement Opportunities across the Cox family of companies

A Technical Support Representative is part of a supportive, service-oriented team that:

• Exceeds our customer’s expectations by providing top notch customer service.
• Engages in real-time troubleshooting with customers to resolve technical issues.
• Educates residential Cox customers about the use of products and additional service opportunities.
• Maximize opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience.
• Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company:
• Integrity - We do business with honesty and integrity. We meet or exceed the highest ethical standards in all of our business activities. We can be trusted to do what we say we will do. We Live Cox Values.
• People - Our employees are our most important asset. They set us apart. We invest in their continuous development and recognize their contributions to our success.
• Diversity - Diversity of cultures and ideas makes us stronger; it is a core Value  value different approaches, thinking perspectives and people.
• Customers - Our customers are our lifeblood. They depend on us to provide reliable, quality products and outstanding service at every opportunity. We count on employees to do the right thing for our customers.
• Community - Communities connect us to the people we serve. We are leaders and responsible citizens in the communities where we live and work. At the heart of our Values we support youth, education and environmental sustainability.

Unleash your potential with Cox Communications as a Technical Support Representative, where you will be enhancing the lives of our customers and your career.

The Cox Communications Difference

Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents and grow your career.

Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.

We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.

Cox Communications Ranks 17 on the 2015 Diversity Inc Top 50 Companies for Diversity

Cox Ranked in Top 10 for Diversity Councils

Keep reading to learn more about the role and to apply to join the Cox…