Desktop Support Specialist

Pay Range

This range is provided by Stefanini North America and APAC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$32.00/hr - $38.00/hr

12+ Months

Princeton, NJ

• Owns the planning and coordination of lifecycle management activities, ensuring timely execution of migrations and upgrades across regions.
• Develop and maintain migration schedules and forecasts (weekly trackers and 3-week outlook).
• Plan and coordinate Windows migration cycles, VDI/DaaS adoption, and cloud migration initiatives.
• Communicate migration plans to users and designated liaisons for remote offices.
• Update Service Now and maintain accurate workflow documentation.
• Identify exceptions requiring parallel upgrades (e.g., EOL hardware, incompatible apps).
• Leverage Management Studio (migration tool) to provide transparency on migration progress.
• Review previous year's plans and adjust for current migration cycles.
• Perform other tasks as required.

• Provide swift and professional deskside IT support.
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels.
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk.
• Collaborate with other support groups across global locations to help troubleshoot client issues.
• Utilize tools for building, monitoring and troubleshooting client devices.
• Participate in Disaster recovery testing exercises.
• Uphold procedures for logging, reporting, and statistically monitoring desktop operations.
• Write technical support and client documentation in the form of Knowledgebase articles.
• Meet or exceed expected customer service levels.
• Other duties as assigned by the Level 2 Support Manager.

• Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role.
• Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
• Hands‑on experience with Win 7, Win 10, Win 11 and MAC OS support.
• Windows Migration.
• Hardware / Software Troubleshooting.
• Experience with VPN, Soft Phones, Remote Desktop, VDI.
• Asset Tracking / Inventory Management.
• Phone and Tablet support (Windows, iPhone, iOS, Android).
• Experience with Ticketing System (Service Now).
• Strong Communications Skills.
• Excellent proven track record supporting clients in a financial environment.
• Excellent proven customer service based approach.
• Good written and verbal communication skills.
• Strong organizational and analytical skills.
• Ability to multi‑task and work under pressure.
• Ability to work autonomously and within a team.
• Dress Code:
  Business casual.

Mid‑Senior level

Contract

Information Technology, Administrative, and Engineering

Investment Banking, Banking, and Financial Services

• Medical insurance
• Vision insurance