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IT Consultant

Remote Workforce Planner & Analytics Lead

Remote / Online - Candidates ideally in
Vienna, Fairfax County, Virginia, 22184, USA
Listing for: ITCON Services
Remote/Work from Home position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    IT Consultant
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A contact center solutions provider in Vienna, VA is seeking a Workforce Manager who will analyze contact center data to forecast workload demands and develop staffing strategies. Ideal candidates possess a Bachelor's degree and 3-5 years of experience in workforce management. Responsibilities include creating operational reports, collaborating with leadership, and ensuring compliance with standards. This role demands strong analytical and communication skills, making it vital for operational excellence within the team.
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