AVP, Technology – PayPal Savings Technology Lead

AVP, Technology – Pay Pal Savings Technology Lead

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Role Summary/

Purpose:

The AVP, Pay Pal Savings Technology Lead is responsible for providing technical expertise and process execution to support the Pay Pal Savings program. This individual acts as the technical point of contact, coordinating technology oversight, program delivery, solution architecture, governance, audits, issue management, and support the identification of key technology risks. This role will be responsible for oversight across cross‑functional and cross‑client teams to ensure compliance with Synchrony standards.

Our Way of Working:

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to work from home, near one of our hubs, or come into one of our offices. Occasionally you may be required to commute to our nearest office for in‑person engagement activities such as business or team meetings, training, and culture events.

Essential Responsibilities:

• Partner with key stakeholders (including GMs, Pay Pal leaders, product and technology leads, architects, and other stakeholders) to implement deposit product features and provide ongoing communication through project execution.
• Provide oversight over all phases of the SDLC, including technical requirements, design/architecture, build, testing, QA, and production deployment.
• Manage technology relationships with Pay Pal and internal cross‑functional business and technology teams.
• Support project and program management for the Pay Pal Savings program, focusing on Synchrony governance and oversight requirements of Pay Pal‑led initiatives.
• Coordinate internal cross‑functional work streams to ensure leadership is updated on program status.
• Analyze production defects, troubleshoot systems, identify root causes, and implement fixes.
• Own technology L3 governance activities related to Pay Pal Savings, including ongoing identification and assessment of key operational risks (RCSA’s) and the effectiveness of controls addressing those risks.
• Act as the primary technical liaison for internal and external audits, coordinating documentation requests, managing responses, and driving resolution of audit findings.
• Document IT oversight governance of key processes, reviews, controls, and governance processes, including projects, production incidents, and disaster recovery testing.
• Participate in issue management processes including Enterprise Governance, Risk Management and Compliance (EGRC) processes.
• Perform other duties and/or special projects as assigned.

Qualifications / Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a related field with a minimum of 4+ years of experience in Information Technology; or a high school diploma with a minimum of 8 years of experience in Information Technology.
• Prior experience as a technical lead, technical project manager, or program manager.
• Experience owning and delivering mission‑critical projects on time and within budget.
• Willingness to work in a fast‑paced environment with Pay Pal and internal cross‑functional teams.
• Ability to develop and maintain strong collaborative relationships at all levels across IT and business stakeholders.
• Excellent written and oral communication skills; adept at presenting complex topics, influencing, and executing with timely, actionable follow‑through.

Desired Characteristics:

• Prior work experience in a banking or fintech company.
• Ability to drive strong partnerships with second‑line teams.
• Demonstrated ability to manage complexity and multiple initiatives.
• Experience in retail deposits, regulatory, or risk functions.
• Experience dealing with sensitive data and software development in a highly regulated environment.
• Experience working with partners and clients.
• Leadership experience operating at a strategic level as part of a cross‑functional team.
• Advanced analytical competencies in driving effective strategic goals.
• Advanced experience with SAS, SQL, or other related analytic tools.
• Experience leading QA teams.
• Experience with client/partner management.

Grade / Level: 11

The salary range for this position is 90,000…