IT Systems Engineer II

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At Adaptive, we’re Powering the Age of Immune Medicine. Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated. It’s time for your next chapter. Discover your story with Adaptive.

The IT Systems Engineer II is responsible for the installation, configuration, operation, and maintenance of systems’ hardware, software, and network-related infrastructure. This individual is a strong problem solver and troubleshooter who resolves incidents quickly and strengthens infrastructure availability. The role collaborates closely with the rest of the IT team and other tech departments to drive Adaptive’s technical strategy at the tactical level while maintaining a positive attitude, team mindset, strong sense of urgency, excellent communication skills, and unwavering commitment to customer satisfaction.

• Manage and maintain Adaptive IT systems.
• Administer monitoring systems, maintaining system integrity and availability.
• Perform regular security and job monitoring.
• Harden IT systems per Infosec compliance.
• Provide support for reactive issues as needed.
• Respond to system outages and incidents as appropriate.
• Maintain automation scripts for routine tasks.
• Troubleshoot a diverse range of office and lab computing devices and monitoring systems.
• Coordinate with other technology groups to maintain critical system availability.
• Train the help desk team on new systems, protocols, and best practices.

• Regulatory responsibilities per Good Manufacturing Practices (GMP).
• Regulatory responsibilities per Good Clinical Practices (GCP).
• Regulatory responsibilities per Good Laboratory Practices (GLP).

• Associate degree in a technical field, such as engineering or computer science, or equivalent industry experience.
• 5+ years of relevant IT experience.

• Experience managing complex hybrid on-prem/cloud infrastructure.
• Experience with the Microsoft server technology stack.
• M365 administration and troubleshooting.
• Administration of
  * NIX server platforms.
• Proficient with advanced virtualization platforms, particularly VMWare and Azure.
• Support and administration including remote administration, end user support including executive support.
• Excellent knowledge of Microsoft Suite of products including SharePoint, One Drive, Excel, PowerPoint, etc.
• Strong communication skills and the ability to effectively communicate technical information to both technical and non‑technical audiences.
• Knowledge of industry‑standard information, security practices, including logging, monitoring, encryption, and auditing.
• Attention to detail and ability to multi‑task to respond to diverse site issues along with core IT subject matter issues.
• Must be flexible with tasks and schedules, and be able to successfully work in a team environment.
• Ability to respond to occasional after‑hours support issues as needed.
• Strong analytical thinking and problem‑solving abilities.

• Scripting skills with knowledge of programming languages, such as Perl, Ruby, and Python.
• Experience with monitoring tools such as Solar Winds, Sumo Logic, etc.
• Experience with virtualized compute and storage i.e. VMware, Net App, Azure Files.
• Knowledge of network management and architecture, M365/Azure platforms as well as IaaS/PaaS implementations and management.
• Cloud experience, especially Azure.
• Coding experience to empower automation and IaC.
• Managing continuous improvement.
• Applicable Microsoft certifications commensurate with experience level.
• Experience with compliance and regulatory audits such as SOX and HIPAA.
• Experience in the Biotech or other life sciences or medical industry is preferred.

• Remote position, must have a home office.
• Must be occasionally willing to travel on‑site.
• Must be flexible with tasks and schedules, and the ability to work in a team environment.
• Ability to respond to occasional after‑hours support issues as needed.

• Able to…