Manager, Enterprise Projects; Remote - Eastern

Manager, Enterprise Projects (Remote - Eastern Hours)

Join to apply for the Manager, Enterprise Projects (Remote - Eastern Hours) role at Arch Capital Group Ltd.

Enterprise Projects (EP) is a growing team within Arch’s Strategy and Innovation group that drives the future state design of strategically important underwriting and claims initiatives in line with Arch’s broader strategic imperatives. Our mission is to design modern user experiences to improve ease of doing business, productivity, and responsiveness to accelerate growth. To be successful, we need to help our underwriters and claim adjusters make better informed, faster decisions by designing experiences that incorporate innovative technologies, such as AI‑powered intelligent document processing, data enrichment via third‑party sources, and analytics‑driven prioritization.

• Understand business process, document current underwriter experience, and identify opportunities to transform the user experience by leveraging analytics and automation
• Collaborate (internally/externally) to actively engage in development of an analytics‑driven future state vision for prioritized work areas
• Collaborate with Arch’s Operations and IT teams to help translate solution design into functional requirements that inform UI/UX development
• Establish strong relationships with cross‑functional team members to influence and drive alignment around future state vision
• Act as a strategic advisor on large and medium‑sized initiatives – providing observations and recommendations related to analytics and automation solutions within technology platforms and operations
• Manage stakeholder expectations through regular communication and touchpoints
• Proactively escales risks/issues to leadership as they arise
• Help establish best practices and repeatable processes applicable across the various business units

• 5+ years’ experience in P/C insurance business process analysis, process improvement, preferably in commercial lines underwriting
• Exceptional teamwork skills to play a key role in cross‑functional teams; ability to collaborate and build trusting relationships with business partners
• A strong understanding of the P/C insurance business and a passion for the industry
• Track record of identifying opportunities for transforming business processes
• Demonstrable ability to lead discussions and synthesize input from various stakeholders to drive consensus on approach
• Track record of collaborating with multidisciplinary teams to deliver technology solutions
• Strong organization skills – task management, time management and project management
• Excellent verbal and written communication skills; ability to convey complex concepts to people across the organization
• Natural curiosity to understand, question as needed, and improve the world around you
• Ability to export and apply learnings from other projects and to build scalable, repeatable business frameworks

• Prior commercial lines underwriting experience is strongly preferred
• Prior experience in professional services or management consulting

• Bachelor’s degree or equivalent experience

$/yr – $/yr

Mid‑Senior level

Full‑time

Project Management and Information Technology