Senior IT Support Administrator

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Job Context

The Senior IT Support Administrator is responsible for the provision of IT support to staff, and contributing to Global Office infrastructure and projects, in addition to training of new team members and the management of internal projects.

• Follow maintenance protocols to ensure systems are secure and ready for users
• Sourcing, ordering, assembling, configuring, installing, dispatching and maintaining IT hardware
• Configuring and dispatching of GPS trackers and related hardware to clients and organising installation followed by remote troubleshooting
• Setting up and maintaining employee workstations and providing in office and remote desktop support
• Assist with the maintenance of the office internet, intranet, data network and VoIP systems
• Assist with various Salesforce Administration tasks, data sorting/analysis and transformation of system data
• Complete tasks/work on cases assigned via Salesforce
• Assist with inducting new starters by preparing IT Starter Packs for new employees
• Creating Simpro builds for new starters and dummy builds for job candidates
• Setting up new starters on systems (including Slack, Google Suite, Global Phone List etc.) and removing leavers
• Configure and dispatch hardware to staff and clients, ensuring new equipment is ‘signed out’ by new employees and tracked
• Assist with ensuring the return of all hardware and equipment of leavers
• Maintain and troubleshoot devices and systems, hardware, and software
• Document and update IT processes and procedures as and when required
• Update and ensure the accuracy of inventory of all company hardware assets
• Ensure timely response and resolution of any IT-related issues for both in office and remote employees
• Administration of various systems and access management and control
• Conduct timely audits of software and systems for compliance
• Carry out monthly stock takes of hardware
• Ensuring areas of non-conformance are escalated to Management
• Continually review work practices and recommend ways in which practice, systems and/or processes can be improved
• Participate in activities that address improving performance and actively promote improvement
• Assist with, and at times lead, the training of new team members within the I.T. & Systems Department
• Identify and manage both knowledge and skill gaps within the Team and work with the team to fill them
• Manages and coordinates internal team projects to successful completion

• Friendly, approachable, and passionate about delivering excellent internal customer service
• A positive can‑do attitude
• A natural problem solver (not problem finder!)
• Ability to be discreet, professional and maintain confidentiality
• Experience providing IT, hardware and software support in a busy environment
• The ability to use initiative and demonstrate resourcefulness
• Resilience and ability to work independently (and remotely)
• Excellent time management skills, and the ability prioritise and meet tight deadlines
• Knowledge of hardware and software installation, troubleshooting and maintenance
• Excellent communication and interpersonal skills and the ability to maintain a positive and supporting relationship with all departments
• Proactive and capable of independently driving projects to completion while maintaining strong attention to detail and producing high‑quality results

• Responsible Time Off
• Comprehensive medical, dental, vision package with 100% employer paid options
• Additional benefits including Health Savings Account;
  Flexible Spending Account;
  Critical Illness Insurance;
  Hospital Insurance;
  Accident Insurance;
  Life Insurance and AD&D; and Disability Insurance available to purchase.
• Wellness Challenge App, Diabetes Prevention App, and Health Hub App
• 401k/Retirement Plan with 6% employer match
• Generous Parental Leave Program
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Enjoy up to 4 weeks a year of flexible 'Work from Anywhere'!
• Talent Referral Program – get rewarded for referring a friend to join our team!
• Diverse training & internal networking opportunities across all of our product lines
• Opportunities for career…