Sr. ServiceNow Business Analyst​/Tester

Service Now Requirements/Test Engineer

BCMC is looking for a Service Now Requirements/Test Engineer supporting an Agile Service Now program for DoD customers. Experience with Service Now Automated Test Framework is highly desired. This is a remote position.

Clearance:
Must be U.S. Citizen to be eligible for DoD Secret security clearance.

Core

Work Hours:

7am - 4pm (EST) Monday – Friday, except Government Holidays.

• Works with client representatives to lead sessions to identify, extract, and define functional and technical requirements and use cases. Produce requisite process flows, workflows, and use cases.
• Identifies future state system requirements at various levels of abstraction and detail to document future state process flows.
• Produces Agile Stories documenting epics, themes, and specific functionality needs, including descriptions, technical requirements and acceptance criteria.
• Manages user story backlogs and prioritizes according to the customer’s needs. Demonstrates specific Service Now and/or integration configurations to support the user story requirements verification and validation.
• Supports the Scrum Master on the sprint planning for each sprint release.
• Collaborates with solutions architects to understand the implementation details and scope of the release capability.
• Develops test procedures, cases, and data supporting the user story to ensure it meets the acceptance criteria and does not break other areas of existing functionality.
• Executes test cases and procedures from the test environment and works with developers and architects to resolve test defects.
• Ensures bugs identified during the testing, including Government Acceptance Test, are addressed timely.
• Participates in and supports all Agile ceremonies—standups, planning, grooming, demonstration, etc.
• Creates and maintains documentation related to testing, including test plans, test cases, and test scripts using Service Now test management.
• Clearly articulates and demonstrates to the Product Owner the requirements and technical configurations of the supporting capabilities and functionalities.
• Supports the production issues and works with the O&M team to ensure production issues are resolved.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience as a Test Engineer in an Agile development environment.
• Has or is able to obtain a Security+ or equivalent certification.
• Service Now CSA certification required.
• Experience with Service Now/REST API integration including requirements gathering, test development, and management.
• Experience with user story development and management in an Agile environment.
• Experience with Service Now test management, test execution, and test script procedure development. ATF experience is desired.
• Experience with client-facing roles and ability to build rapport and trust.
• Strong written and verbal skills.
• Strong analytical/critical thinking skills.

Business Computers Management Consulting Group, LLC (BCMC) is a small business specializing in Information Technology (IT), Cybersecurity, Information Assurance (IA), SOA, Big Data Management, Program Management, and more for Federal, State, and Local agencies. We possess highly skilled engineers, providing innovative solutions backed by strong past performances. We are ISO 9001:2015, ISO 27001:2013, ISO 20000:2018, and CMMI L3 certified and registered, promising the highest quality and services to all of our clients.

• Extremely competitive salary
• 95% employer paid for employee medical, dental, & vision coverage
• 100% employer paid for employee life, STD & LTD disability coverage
• 401k with company match and profit sharing
• Flexible Spending Account (FSA) for dependent & health care
• 11 standard holidays & 3 weeks of annual leave