Nuvolo Developer; Remote

Job Title: Nuvolo Developer
Location: Remote
Employment Type: Full-Time

About Us:
A1

FED Incorporated (A1

FED) is a woman-owned Small Business Administration (SBA) 8(a) certified information technology (IT) solutions provider specializing in software development, training, and artificial intelligence (AI). We are seeking a talented Nuvolo Developer with solid Service Now and Nuvolo experience to support and enhance our enterprise Reservation, Space, and Real Estate management systems. This role offers the opportunity to work in a collaborative, fast-paced environment where innovation and problem-solving are highly valued.

Responsibilities

• Design, develop, and maintain application programming interface (API) and data integration processes between Service Now/Nuvolo and external systems.
• Load assets into Service Now from third-party systems using web services and Import Sets.
• Integrate with external web services via Simple Object Access Protocol (SOAP) and Representational State Transfer (REST) methods.
• Collaborate with Reservation System stakeholders to identify compliance risks and communicate impacts to executive management.
• Analyze and document business requirements, developing Systems Requirement Specifications (SRS) and system definition models.
• Configure and manage Service Now email notifications, inbound actions, reports, gauges, and home pages.
• Develop and maintain Reservation System (Nuvolo) operational and financial metrics, ensuring adherence to established support models.
• Define functional needs and architect solutions for Reservation, Space, and Real Estate management in Nuvolo and Service Now.
• Implement and enhance Service Catalog, Incident Management, Change Management, Configuration Management, and Knowledge Management workflows.
• Create and enhance Facilities Catalog Items for Reservation System improvements.
• Work with Business Rules, Client Scripts, User Interface (UI) Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists (ACL).
• Support change and release management processes.
• Design intuitive form layouts using UI Actions and UI Policies.
• Develop new Service Catalog items and troubleshoot issues in Incident, Problem, and Change Management modules.

Required Skills & Experience

• US Citizen or Permanent Resident
• 3+ years of Service Now development experience, with at least one to two years in Nuvolo modules (Real Estate, Federal Real Property Profile (FRPP), Reservation, Space).
• Strong understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) principles.
• Hands-on experience with Service Now scripting (JavaScript, Glide Application Programming Interface), Hyper Text Markup Language (HTML), and UI customization.
• Proficiency in SOAP, REST, Lightweight Directory Access Protocol (LDAP) integrations, and data migration techniques.
• Familiarity with enterprise IT tools and environments such as BMC Remedy, Windows Power Shell, and Simple Network Management Protocol (SNMP).
• Strong problem-solving and analytical skills with the ability to translate business needs into technical solutions.

Preferred Qualifications

• Experience with workflow automation and advanced Service Now customization.
• Knowledge of operational and financial metrics reporting for Nuvolo systems.
• Previous experience in federal or regulated environments.

Environment & Tools:
Service Now, Nuvolo, ITIL, ITSM, HTML, JavaScript, BMC Remedy, LDAP, Web Services, Power Shell, SNMP

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for growth and professional development.
• Collaborative culture with a mission-driven focus.

If you are passionate about Service Now and Nuvolo development and want to make an impact in a dynamic IT environment, we’d love to hear from you.