Deskside Technician

Join to apply for the Deskside Technician role at Compucom Staffing
. Our client is currently seeking a qualified Deskside Technician to join their team onsite in Cincinnati, OH and provide end‑user support.

• Consistently communicate and plan with local management team
• Synchronize schedules and work plans
• Physically visit key stakeholders at least once per day
• Address all support tickets within SLA’s (Service Now)
• Support users that are working from home, traveling, and onsite
• Consistently check and work open tickets and tasks, making clear and concise notes, and resolving work in a timely manner
• Proactively prepare equipment (laptops, phones, order forms)
• Follow up on incorrectly filed or missing paperwork/forms with local management staff
• Assist with IT support for conference room meetings (as needed)
• Assist users on using their computers, train on how to use features in Office/M365 applications

• A+ certification (or able to attain within 90 days from hire)
• Desktop or laptop hardware repair familiarity (capable of attaining certification within 120 days from hire)
• Familiarity with ticketing systems and SLA metrics, preferred experience with Service Now
• Able to lift 50 lbs.
• Experience with imaging computers using provided tools
• Experience with Windows 11 in an Active Directory domain environment
• Understanding of user accounts and computer accounts in Active Directory
• Experience with Microsoft Office applications, multiple generations of Outlook and O365 online use on both Windows computers and mobile devices
• Understanding of TCP/IP basics, and how DHCP and DNS function with Windows computers
• Experience with printer driver installation and configuration for both personal printers and large multifunction copier systems from Sharp and Canon
• Must be organized and proactive
• Maintain a clean and professional appearance and demeanor

The rate for this position is between $18.80 – $25.85 per hour. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

The company offers a comprehensive benefit package that you may elect into, including but not limited to medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum 10 days annually), paid parental leave (minimum 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

W2 only, no Corp‑to‑Corp. We are unable to sponsor H‑1B visas at this time.

• Entry level

• Full‑time

• Engineering and Information Technology

Compucom Staffing™, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer. For more information, visit .

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