Service Reliability Engineer; GVMC

We’re Sky, Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact – pushing boundaries, creating solutions, hitting targets. As part of our close-knit team, you’ll enjoy plenty of benefits, plus experiences you’ll only find at Sky.

• ‘Eyes on glass’ monitoring of network monitoring tools . Proactively monitor network performance using CLI and network management tools.
• Identify anomalies and take swift action to prevent service degradation.
• Receive inbound calls to the NOC (FE, 3rd parties, suppliers, partners)
• Manage inbound / outbound access requests
• Triage network faults and alerts raised through Comarch / Sev
  -O ne / Spark auto-ticketing
• Raise Spark tickets and assign / callout appropriate support teams across Group Networks
• Triage fixed network faults . Act as a first responder to network incidents, diagnosing and resolving issues under pressure.
• Execute network repair actions in accordance with established playbooks (esp ecially node faults) . Contribute to the continuous improvement of operational procedures and knowledge bases.
• Monitor change activity and support implementation teams with pre-check / post check activities as required
• Support escalations to Network Reliability Engineering team for non-BAU network faults
• 24/7 operational contact point for network issues and incident co-ordination
• BAU change management co-ordination . Implement routine network changes in line with operational standards and change control processes.
• Collaborate with cross-functional teams to ensure changes are executed smoothly and safely.
• Escalate and coordinate with relevant teams when necessary to ensure timely resolution.
• Maintain accurate records of incidents, resolutions, and changes.
• Provide clear, concise updates during incidents and routine operations.

The ideal candidate will be network engineer possess ing excellent problem‑solving skills and demonstrate a proactive approach to issue resolution. They will be equally comfortable monitoring the network, supporting BAU change and directly resolving incidents using a combination of CLI and network management tools . Effective communication and the ability to remain calm under pressure are essential . A willingness to adapt to evolving technologies and processes within a fast-paced environment is highly valued.

• T echnical understanding of telecoms networks across IP core , access , fixed voice and mobile.
• Hands‑on experience with CLI‑based tools and network management platforms.
• Understanding of the functions and architecture of other network domains (including transmission and CDN)
• Ability to understand the information provided by network monitoring systems and undertake appropriate action to resolve incidents .
• Experience of telecoms change and incident management processes.
• Strong team ethic working in an unpredictable operational environment.
• Solid understanding of IP networking, voice core networks, mobile core networks , signalling protocols, and network troubleshooting.
• Demonstrated ability to remain focused and effective during high‑impact incidents.
• Capable of articulating technical issues to both technical and non‑technical audiences.

Service Reliability team is responsible for the 24/7 running of Sky’s telecoms network . It provides the primary 24/7 service desk for Group Networks routing incident tickets both within the department and to other on‑call support teams within Group Networks . The department is directly responsible for executing playbooks for problem resolution within the Fixed Voice and Mobile network domains .

Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.