AI and Automation Workflow Architect

AI and Automation Workflow Architect

Apply for the AI and Automation Workflow Architect role at Sulaiman Alqudaibi Co. For GRP & Plastic Products.

We are looking for an AI and Automation Workflow Architect to support in the design, build, and embedding of AI‑powered workflows that transform how services are delivered across customer and product journeys. This role aligns people, technology, and workflows to drive measurable performance and improve the end‑to‑end customer experience.

Our headquarters is based in Birmingham but the role offers mostly remote working with a monthly visit to be with the team.

• Support the design of AI‑powered service workflows that improve customer experience through automation, AI agents, and clear human decision points.
• Assist and deliver the mapping and redesigning of service journeys, helping to identify delays, handoffs, and areas for human + AI coordination or automation.
• Work alongside stakeholders to explore how AI can enhance human roles, supporting efforts to define where to automate, augment, or enable service action.
• Contribute to workflow builds and validation in partnership with Product, Technology, and Operations teams, ensuring alignment with business needs.
• Ensure workflows are purpose‑built and outcome‑driven, helping link workflow design to specific improvements like faster resolution or higher satisfaction.
• Apply standard workflow models and templates, incorporating global patterns and practices provided by senior architects or protocol leads.
• Support measurement and optimisation efforts, using performance data to help monitor adoption, effectiveness, and user experience.
• Collaborate with the Workflow Delivery Lead, contributing to communication, deployment, and user engagement around new workflows.
• Support the development of workflow capability maps, documenting key systems, processes, and roles needed to deliver and sustain workflows.
• Engage with internal stakeholders and customers, capturing feedback and examples to showcase success and inform future improvements.

• Foundational experience in service design or process mapping, ideally within tech‑enabled or AI-supported environments.
• Hands‑on experience contributing to workflow, flow of work, or process builds that integrate tools such as automation engines, chatbots, or co‑pilots into service journeys.
• Understanding of service operations and how to help redesign workflows that improve speed, quality, and customer experience.
• Comfort working in cross‑functional teams, supporting collaboration between frontline users, architects, and service owners.
• Basic familiarity with workflow or orchestration platforms and emerging AI‑enablement tools (e.g., GPT‑based assistants, RPA tools) is beneficial.
• Driven by outcomes, with a mindset that seeks to reduce friction, simplify steps, and eliminate duplication where possible.
• Open to new thinking and willing to challenge the status quo, learning how to spot smarter, simpler ways to improve services.
• Works with an AI‑empowered mindset, contributing to systems where automation takes care of the routine and people focus where they add the most value.

• 26 days holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
• Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
• 24/7 Employee Assistance Programme for confidential support
• Private medical insurance for everyone, no medical‑history exclusions

• Group‑wide performance bonus, when we win, you win
• Income protection: up to 75% salary for 5 years if you ever need it

• Skills Hub learning platform with leadership pathways, future‑manager training, and a huge online library
• Access to external training and apprenticeships

• Match It! Fundraise for a cause close to your heart and One Advanced will match part of the funding
• Pennies from Heaven donate the pennies from your paycheck…