Customer Success Manager; Legal AI Solutions - Global & Law Firms

Why consider this job opportunity:

• Salary up to $169,000
• Flexible work arrangements, including the ability to work from anywhere for up to 8 weeks per year
• Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
• Opportunities for career development and growth through continuous learning and skill development programs
• Globally recognized culture promoting inclusion, belonging, and work-life balance
• Chance to make a real-world impact by helping customers pursue justice and transparency

• Engage with customers to understand their business goals and develop tailored strategies for successful adoption of legal AI solutions
• Create customer success plans to deliver value and outcomes from legal AI solutions
• Collaborate with customers to identify business challenges and design tailored workflows that provide sustained value
• Partner with customers to ensure users are trained and to grow adoption of legal AI solutions
• Lead executive business reviews and capture value delivered to customers while developing joint roadmaps for success

• Formal legal education (JD) or substantial experience working with legal technology, attorneys, or legal professionals
• Minimum of 5 years of experience in Customer Success, Consulting with legal technology, Account Management, or a related role
• Experience with global and large law firms is highly preferred
• Familiarity with legal technology or AI-driven platforms, with a willingness to stay updated on advancements
• Strong interpersonal and communication skills with a proven ability to build trusted relationships and act as a strategic advisor

• Experience working cross-functionally with Sales, Product, Marketing, and Support teams
• A proactive, personable approach to problem-solving with a focus on measurable outcomes
• Curiosity in technology/AI developments and an eagerness to learn

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