CRM Service Administrator

Stellenbeschreibung

Position Title:

CRM Service Administrator (m/f/d)

Location:

Zug Area, Switzerland (Remote work possible)

Start Date:

As soon as possible, latest by October 2025

Workload: 100%

Contract Type:
Permanent

We are looking for an experienced and motivated CRM Service Administrator (m/f/d) to support our Finance & Commercial Operations team in the effective implementation and maintenance of Salesforce Service processes. This position offers a dynamic and collaborative work environment with opportunities for professional growth.

• Lead the implementation of local and global Salesforce Service processes (scoping, user stories, incident and defect handling)
• Align local needs with global and regional CRM/ERP systems
• Maintain and optimize interfaces between Customer Service and other systems
• Identify and implement process improvements
• Perform regular health checks in SAP and Salesforce
• Participate in international change management meetings
• Handle and document customer complaints and requests in the CRM system
• Provide support to the Customer Service team and its interfaces
• Strengthen the service back-office operations

• Completed commercial or technical vocational training or higher education
• Several years of experience as a key user of CRM and ERP systems, preferably Salesforce and SAP
• Proven experience with transformation projects and KPI monitoring
• Strong analytical thinking, communication skills, and flexibility
• Ability to work independently and collaboratively across departments
• Fast learner in using new IT tools and systems
• Fluent in German and good command of English
• Experience in project management is a plus

• Please submit your CV in German
• Only applicants with a completed education can be considered for this position

We look forward to receiving your application.