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Remote Escalation Engineer - IT Support & Client Success
Remote / Online - Candidates ideally in
New Orleans, Jefferson Parish, Louisiana, 70123, USA
Listed on 2026-01-09
New Orleans, Jefferson Parish, Louisiana, 70123, USA
Listing for:
Universal Data Inc
Remote/Work from Home
position Listed on 2026-01-09
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A technology services company in New Orleans is seeking an Escalation Engineer to enhance customer satisfaction through technical support and troubleshooting. The ideal candidate will resolve escalated helpdesk tickets and manage client relationships, while maintaining documentation and inventory. This position demands strong problem-solving skills and the ability to navigate diverse technologies in a hybrid work environment. Opportunities for professional growth and a supportive team culture are offered.
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