Senior Business Analyst

Join to apply for the Senior Business Analyst role at UK Home Office

Direct message the job poster from UK Home Office

PCCR Digital is a strategic digital capability within the Home Office, supporting our stakeholders in Passports, Citizenship and Civil Registration (PCCR). We run over 30 services which enable secure, scalable and modern staff and public‑facing applications. The team operates within the Migration and Borders Technology Portfolio (MBTP) and is part of Home Office Digital.

We are looking for a Senior Business Analyst in PCCR Digital to maintain and support service improvement of our applications, in alignment with Home Office Digital (HoD) standards and organisational strategy. You will be part of the Platforms, Business Intelligence, Infrastructure & Integration (PBI3) product family. This product family is an enabler for passport, civil registration and identity operations. We provide foundational capabilities which include business intelligence, platforms and infrastructure and integration with 3rd party suppliers and other government departments.

As a BA as part of the PBI3 product family, you can expect to spend your time working with a friendly team of civil servants and managed services. You will undertake stakeholder engagement to understand business drivers, objectives and pain points, create epics and user stories, acceptance criteria and prioritisation and advocate for the user within the delivery team to improve our live services.

Watch this short video to hear from members of Home Office Digital speaking about the projects they work on and their experience working here:
Working for Home Office Digital.

• Investigating operational and business needs and problems and assisting in the recommendation of service improvement and business solutions.
• Understanding and defining the problem to be solved and ensuring strategic decision‑making supports business outcomes as well as user needs.
• Eliciting, analysing and validating business requirements and user needs, as well as business strategy problems, in the most appropriate and effective manner and format.
• Collaborating with other professions within scope of the delivery to embed the Business Analysis role and value in the context of a project and multidisciplinary team.
• Planning and leading large areas of Business Analysis delivery, owning the challenge and driving through to conclusions.
• Creating acceptance criteria (often utilising the concept of Behavioural Driven Development) to allow your new service to be properly tested.
• Modelling processes/procedures using established techniques with understanding of their purpose and importance.
• Production of periodic performance measures to inform stakeholders and drive discussion around the required service.

• Promoting and building strong relationships with a broad range of people (technical and non‑technical), and applying proven communication, and analytical skills to ensure the team’s plans and objectives are achieved.
• Constructively challenging, negotiating and persuading different stakeholders in order to achieve a consensus in opinion.
• Promoting working as a team, contributing ideas and opinions in a flat non‑hierarchical structure and advocating to external people on the team’s behalf.
• Being adaptable in shifting and uncertain environments.
• Communicating in a variety of methods, applying the appropriate methods to each scenario/audience.

At the Home Office, your work has real‑world impact, shaping the safety and security of millions. We offer:

• Meaningful Work
  :
  Contribute to critical national security and public service initiatives.
• Career Growth
  :
  Benefit from tailored development frameworks and professional communities.
• Flexible Working
  :
  Balance your professional and personal life with hybrid work options.
• Diversity and Inclusion
  :
  Join a workplace where your unique background and talents are celebrated.

• Exceptional pension
  :
  Employer contribution of 28.97%.
• Generous leave
  : 25 days annual leave (rising to 30 with service), 8 public holidays, and 1 day for the King’s Birthday.
• Flexible working
  :
  Options include full‑time, part‑time, compressed hours, job sharing, and a hybrid model (minimum 60% on‑site).
• Learning and development
  :
  Access to training, technical accreditations, and funded qualifications (subject to approval).
• Recognition and inclusion
  : A culture that champions diversity, enhanced parental leave schemes, annual bonuses, and recognition awards.
• Learn more about our benefits
  :
  Benefits - Home Office Careers

• This role requires SC clearance
  . To meet national security vetting requirements, you must typically have been resident in the UK for at least five years. Unfortunately, we cannot sponsor visas.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time