Mac Support Consultant - Remote

Remote / Online - Candidates ideally in
Raritan, Somerset County, New Jersey, 08869, USA

Listing for: The Dignify Solutions, LLC

Full Time, Remote/Work from Home position
Listed on 2026-01-07

Job specializations:

IT/Tech
HelpDesk/Support, IT Support

Position: Mac Support Consultant - 100% Remote

Good understanding of Apple devices and macOS
Exposure to support Macs with Jamf
Interest or experience in Mac Administration is a plus
Exposure/knowledge of Change/problem management processes
Ability to make quick decisions
Willing to work in a 24/7 environment in rotational shifts including night shifts
A keen eye for detail and a result driven approach
Effective analysis:
Ability to listen, analyze and summarize.
Awareness of ITIL is mandatory.
Ability to work in stressful situations. Conflict management skills is a plus.
Customer and team-work oriented.
Outstanding communication skills. Excellent English written and oral communication skills
Possess at least 1 years of experience as a Mac support professional handling Apple and Mac related incidents in a global support environment
Work experience in a global environment. Software Industry experience strongly preferred.
Prior experience in IT support

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

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