ServiceNow Senior Developer

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BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people‑first culture with a high priority on your personal and professional growth.

BDO is looking for a Service Now Senior Developer to join our growing team, with the ability to work from anywhere in Canada. This is a new position in the team.

The Senior Service Now Developer is responsible for building, configuring, and extending the Service Now platform across both internal and client engagements, delivering scalable, secure, and high‑quality solutions aligned to architectural standards and business requirements. You will provide hands‑on technical execution for Service Now initiatives including ITSM and CSM implementations, platform modernisations, and legacy tool transitions (e.g., Sys Aid to Service Now), as well as the enablement of automation and AI‑driven capabilities to improve operational efficiency and service experience.

Working under the guidance of the Solution Architect, the Senior Developer ensures solutions are upgrade‑safe, maintainable, and production‑ready, while supporting continuous improvement and managed services operations across client environments. To be successful, you will be responsible for:

• Configure and extend Service Now ITSM and CSM modules, including workflows, business rules, UI policies, client/server scripts, and catalog items.
• Build and maintain automation using Flow Designer and related tools.
• Support Virtual Agent and self‑service experiences as part of automation and deflection strategies.
• Develop integrations using REST/SOAP APIs and Integration Hub where required.

• Ensure configurations and customisations align with Service Now technical standards and architectural guidance.
• Support platform upgrade readiness by minimising technical debt and participating in regression testing.
• Troubleshoot and resolve complex technical issues across the platform.
• Document technical designs and configurations for long‑term maintainability.

• Collaborate closely with Functional Consultants, QA, and the Solution Architect throughout the delivery lifecycle.
• Participate in sprint planning, backlog grooming, and solution design discussions.
• Support UAT, deployment activities, and early‑life support post go‑live.

• Identify opportunities to automate manual processes and improve operational efficiency.
• Stay current with Service Now releases and emerging platform capabilities, including AI‑driven features.
• Contribute to reusable technical components and accelerators for BDO’s Service Now practice.

• You demonstrate BDO's core values through all aspects of your work:
  Integrity, Respect and Collaboration.
• You understand your client’s industry, challenges, and opportunities; client describe you as positive, professional, and delivering high‑quality work.
• You identify, recommend, and are focussed on effective service delivery to your clients.
• You share in an inclusive and engaging work environment that develops, retains and attracts talent.
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace.
• You grow your expertise through learning and professional development.

• 5+ years of hands‑on Service Now development experience.
• Strong experience configuring Service Now ITSM; experience with CSM strongly preferred.
• Proficiency in JavaScript and Service Now scripting concepts.
• Experience with Flow Designer, Integration Hub, and Service Now data models.
• Solid understanding of Service Now best practices, security, and upgrade‑safe development.
• Experience supporting platform migrations or large‑scale implementations.
• Exposure to AI‑enabled Service Now features (Virtual Agent, Predictive Intelligence).
• Service Now certifications:
  • Certif…