Customer Success Manager

Employer Industry: Cloud Communications and Contact Center Solutions Why consider this job opportunity:

• Salary up to $113,000
• Comprehensive medical, dental, vision, disability, and life insurance benefits
• 401K match and Employee Stock Purchase Plan (ESPP)
• Flexible work options including remote and hybrid setups
• Paid parental leave and family-forming benefits
• Recognized as a Best Place to Work by Glassdoor and Comparably

• Develop strong customer relationships and serve as a trusted partner for major accounts
• Proactively drive adoption of Ring Central’s product technology stack to maximize customer ROI
• Facilitate quarterly business reviews and execute mutual success plans to ensure customer satisfaction
• Mitigate churn risk and maintain monthly recurring revenue for key accounts
• Collaborate with cross-functional teams to enhance customer success and account growth

• 3 to 7 years of direct and verifiable customer success experience with major accounts
• Proven track record of exceeding customer satisfaction and adoption goals
• Strong analytical and problem-solving skills with a customer-centric mentality
• Excellent communication skills, both written and verbal, with effective presentation abilities
• Bachelor’s degree or equivalent education and relevant experience

• Experience with VoIP and Contact Center technologies, including SIP, RTP, and QoS
• Knowledge of advanced network troubleshooting and terminology, including LAN/WAN and TCP/IP
• Experience interacting with C-level executives

#Cloud Communications #Customer Success #Remote Work #Career Growth #Best Place To Work

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