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Zendesk Engineer — AI, Automation & Insights Lead

Remote / Online - Candidates ideally in
Urbana, Champaign County, Illinois, 61803, USA
Listing for: Dutch Bros Coffee
Remote/Work from Home position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A popular coffee company in Urbana is seeking a skilled Zendesk Engineer to manage the product lifecycle and implement automation and AI solutions. Responsibilities include configuring and optimizing Zendesk, collaborating with diverse stakeholders, and ensuring the platform aligns with business objectives. The ideal candidate should have over four years of experience in managing enterprise SaaS platforms, particularly Zendesk, with a track record of delivering enhancements and integrating systems.

This in-office role allows for remote work on Fridays.
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