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Technical Support Rep. (Remote
Remote / Online - Candidates ideally in
San Diego, San Diego County, California, 92189, USA
Listed on 2026-01-12
San Diego, San Diego County, California, 92189, USA
Listing for:
Military, Veterans and Diverse Job Seekers
Remote/Work from Home
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
About the job Technical Support Rep. (Remote) Job
Skills:
- Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools
- Recognize customer's problems that should be escalated to the next level for resolution following established protocols
- Apply understanding and knowledge of information systems products and services to assist customers on technical matters
- Performs other duties and tasks as assigned by the Team Lead
- 1-3 years Customer Service and/or Technical Support experience
- High School Diploma (or equivalent) and willingness to learn through on the job training
- Experience using or supporting Microsoft Windows and PC hardware
- Demonstrates strong verbal, written, and listening skills
- Exhibits a strong work ethic, must meet quality, productivity, and attendance metrics
- Exhibit a high level of professionalism with extreme sensitivity to customer satisfaction
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