Technical Solutions Engineer; Remote

Technical Solutions Engineer (Remote within US)

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File Cloud is a hyper‑secure EFSS (enterprise file sync and share) platform that provides industry‑leading compliance, data governance, data leak protection, data retention, and digital rights management capabilities. File Cloud is a leader in content governance and collaboration for unstructured data, trusted and used worldwide by Global 1000 enterprises, educational institutions, government organizations, and service providers. In addition to its enterprise file sharing solution, File Cloud’s product portfolio also includes Signority (acquired in May 2024), a Canadian‑based e‑signature and document workflow platform.

We are expanding our team as we grow and improve File Cloud.

• Collaborate closely with the sales team, taking responsibility for all technical aspects throughout the sales process.
• Design and propose customized technical solutions that align with client‑specific requirements and integrate seamlessly with existing systems.
• Install, configure, and integrate new systems and software within clients’ IT environments.
• Identify, troubleshoot, and resolve implementation issues, providing timely and effective solutions.
• Participate in post‑sales calls/activities with large customers, ensuring continuity and success in the customer’s subsequent adoption, usage, and future expansion.
• Join our Technical Account Management Program and serve as a dedicated technical point of contact for our large enterprise customers.

• Ability to understand prospects/customers business objectives and priorities by acting as a trusted advisor to help shape their use case and propose the best solution architecture.
• Minimum of 3+ years of technical experience within multiple technology companies selling into enterprise accounts.
• Cloud experience with one of these cloud providers: AWS, Azure, Google Cloud.
• Knowledge of web protocols and security.
• Passion for technology so they can act as evangelists for the products in discussions with potential customers and partners, to direct opinions and inspire action.
• Minimum of 3+ years designing and architecting highly available/redundant IT solutions for enterprise accounts.
• Experience in Linux administration and troubleshooting, preferably with distros like Ubuntu and Red Hat.
• Demonstrate the ability to analyze and solve problems independently and within cross‑functional teams.

• Experience in Windows administration and troubleshooting, especially with Active Directory and NTFS permissions.
• Familiarity with file sharing solutions.

We seek applicants authorized to work in the U.S. and residing within the country. You will have worked for multiple vendors in a Technical Solutions Engineering/Architect or Senior Support capacity over the course of 6+ years, selling complex IT solutions into large enterprises. You will have abundant Windows or Linux experience with a background in IT solutions design. You will have a comprehensive knowledge of the entire pre‑sales process, working closely with the sales team to assist prospects in defining their business use cases with the File Cloud solution.

• Be part of a team of passionate, committed individuals dedicated to building a world‑class product.
• Dedicated time for training and education opportunities.
• A mentorship model wherein your mentor and team support your development.
• A competitive salary with an annual bonus.
• Fully remote working, offering flexible hours that fall outside the company‑wide core hours of 9 am – 5 pm local time.
• 20 days of paid time off which increases by 2 days after 3 years of service and 3 days after 5 years of service (in addition to 10 public holidays in your country).
• Paid day off on your birthday or on an alternative day if your birthday falls outside a normal working day.
• Paid day off to volunteer with the charity of your choice.
• Paid monthly internet cost, as well as lunch and wellbeing stipend provided.
• Reimbursement of all hardware costs associated with the role.

Please note that we conduct background security checks for everyone joining our team.

Mid‑Senior level

Full‑time

Information Technology

Software Development

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