IT Support Level 3 – SQL​/Technical Support; French & English

Location: Fully Remote (within Portugal)

Administrative Base: Porto – Douro area

On-site Requirement: 1 day on-site per quarter

Work Model: Remote (Portugal-based)

We are looking for an experienced IT Support Level 3 / Technical Support Specialist to support a technical project focused on advanced troubleshooting and customer assistance. This role requires strong technical skills, including SQL
, and the ability to support users in French and English
.

• Provide advanced technical support and troubleshooting to users
• Assist customers via phone, chat, and email in French and English
• Diagnose software, system, or configuration issues and propose effective solutions
• Work closely with internal technical teams to ensure timely resolution of issues
• Document incidents, solutions, and technical procedures
• Maintain a high level of professionalism, accuracy, and customer focus

• Fluency in French and English (minimum B2 level)
• Proven experience in technical support / IT support (Level 3 preferred)
• Knowledge of SQL and technical troubleshooting
• Strong analytical and problem-solving skills
• Ability to work independently in a remote environment
• Availability to attend on-site meetings once per quarter

• Meal allowance (monthly card, according to local policy)
• Health insurance provided from day one
• Fully paid initial and continuous training
• Career development and internal mobility opportunities
• Access to well-being, language, and professional development programs
• Employee recognition initiatives

Interested candidates should apply or send their CV to alessandra.nepomuceno