Operational Advisor; Patient ; Remote

Position: Operational Advisor (Patient Payments) (Remote)
Location:

Remote

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster.

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About the Team:

The Professional Services Operational Advisor is a Subject Matter Expert (SME) role focusing on advising and mentoring our clients/partners during and after implementation of Medidata Clinical Cloud Products on our Unified Platform. Using your operational experience in Clinical Operations and/or Clinical Data Management you will be a key member of the Medidata Professional Services team driving the successful implementation and adoption of one or more Medidata Clinical Cloud Products within our Partners.

Responsibilities:

Key activities performed by the Professional Services Operational Advisor will include:

* Provide strategic input, guidance, advice, knowledge and best practices to support Partners in driving implementation and adoption of Medidata Clinical Cloud Products

* Advise and mentor clients/partners during implementation which may include workshop delivery

* Establish "Trusted Advisor" Partner relationship through effective consultation

* Provide operational expertise during and after implementation and enablement Enablement activities

* Lead and deliver new release overviews, knowledge transfer and risk assessments in providing operational input and support to the implementation of new releases

* Develop and maintain relationships with SMEs

* Attend Key Operational Meetings in support of Medidata Clinical Cloud Products

* Work closely with the relevant Sales team members to support further adoption of products across the platform

* Where appropriate develop operational specific materials to support the use of Medidata Clinical Cloud Products

The Professional Services Operational Advisor is responsible for maintaining a high-level of expertise for their assigned Medidata Clinical Cloud Products. They are expected to invest approximately 15% of their time in the following key internal Medidata activities:

* Maintain individual Product and Industry expertise by attending regular Product Training and external industry training, e.g. conferences.

* Represent Professional Services team in Product Adoption and Optimization (PAO) work streams and initiatives; sharing knowledge back to the full Professional Services team

* Support training of wider Professional Services team to enhance Product and Industry knowledge across team

* Collate and maintain list of defect and enhancements that require addressing by Medidata Product teams

* Provide operational insight to defect and enhancement requests

* Provide operational input to Medidata's implementation process, best practices and collateral roadmaps ensuring that Professional Services team is represented

* Attend specific Product Forums related to Medidata Clinical Cloud Products

* Ensure SOPs and other process documents are up to date

* Work with Medidata Global Education on the development of training plans and collateral material.

The Professional Services Operational Advisor will collaborate with the following teams:

* Technology team

* PAO

* Mediata Academy

* Professional Services teams

* Operational Excellence

* Sales

* Customer Success

Qualifications:

The successful candidate will have:

* Ability to challenge processes that are inefficient or counterproductive and establish/deploy new processes to improve efficiency, strong change management and collaboration skills.

* Demonstrated practical knowledge of Clinical trial software technology

* Excellent interpersonal, organizational, communication (public speaking and teaching), presentation and writing skills

* Proven ability to successfully work independently on new projects and initiatives while also being able to collaborate with others when needed to achieve goals

* Ability to overcome obstacles, troubleshoot and reach resolutions

* Willingness for up to 30% national/international travel time

In addition, the candidate will:

* Demonstrate they can work independently

* Take initiative and demonstrate responsibility and accountability

* Collaborate well with other functions/departments

* Possess 8+ years experience from Clinical Operations and/or Clinical Data Management roles in Sponsor, CRO or other equivalent organizations

* Possess 4+ years experience from Patient/Participant Payments processing roles in Clinical Technology provider,…