Technical Customer Support​/Helpdesk - Level 1

Technical Customer Support / Helpdesk - Level 1

• Full-time

UNorth, established in 1999, is a global leader of innovative consumer products and services.

UNorth offers a fun, highly‑intelligent, flexible, and informal working atmosphere. We’ll challenge you, involve you, and celebrate your contributions. Build your future by joining a winning team that wants you to succeed.

UNorth Brands you will be working on specifically are:

Consumer Electronics

Aviation Headset for Pilots

• Job Title:
  
  Technical Customer Support / Helpdesk - Level 1
• Job Description:
  
  We are looking for a bright, sharp, and organized internet savvy individual to join our team in Sunnyvale, CA for Level 1 or Level 2 technical support Position.
• Type:
  Full-time
• General Working Days:
  Monday-Friday (May include occasional work or tasks off‑hours or weekends)
• General
  
  Working Hours:
  
  Minimum of 40 hours per week. Irregular hours as needed.
• Availability:
  Immediate Opening

• Able to quickly understand and efficiently resolve customers’ concerns
• Able to provide superb customer care to all customers
• Able to find technical answers and solutions online
• Excellent Problem Solving Skills
• Comfortable communicating over the phone, email, online, and live chat
• Able to troubleshoot basic IT related issues such as connecting computers, internet connections, etc
• • Exceptionally Sharp, Punctual, Detailed‑Oriented, and Organized
  • Be Technical and up to date on Technology
  • Understand basic HTML
  • Must be active on Facebook, Twitter, Instagram, You Tube
  • Ability to multi‑task and prioritize in a fast‑paced environment
  • Excellent troubleshooting and repair skills
  • Be able to work independently or as a team. Motivated with good interpersonal skills. Good research skills
  • Legal to Work in the United States and be able to pass background check and screening

• Able to quickly understand and efficiently resolve customers' concerns
• Able to provide superb customer care to all customers
• Able to find technical answers and solutions online
• Excellent Problem Solving Skills
• Comfortable communicating over the phone, email, online, and live chat
• Able to troubleshoot basic IT related issues such as connecting computers, internet connections, etc

• You should know (without research) top 5 technology product of this year.
• You should know (without research) what is the name of the next generation Apple and Samsung Mobile Product
• Consider yourself a sharp and internet savvy person
• Consider yourself technical
• Consider yourself detailed‑oriented person
• Consider yourself proper candidate with ability to achieve "Professional Communication" and "Customer Satisfaction"
• General Rate for this position is: $9 - $17 / Hour
• Please Indicate your availability
• This is an on‑site position. Please do not apply if you are looking for remote work.