Remote Support Specialist

Location: Davidson

At  Trane Technologies  TM   and through our businesses including  Trane  ®  and  Thermo King  ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and  boldly go.

** What's in it for you:*
* ** Be a part of our mission!
** As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

** Thrive at work and at home:*
* +  
** Benefits
* * kick in on  
** DAY ONE
** for you  _and_  your family, including health insurance, and holistic wellness programs that include generous incentives
- ** WE DARE TO CARE!*
* +  
** Family building benefits
** include fertility coverage and adoption/surrogacy assistance.

+  
** 401K match
** up to 6%, plus an additional 2% core contribution = up to  
** 8%
** company contribution.

+  
** Paid Time off
** with up to 9 paid holidays,15 vacation days and paid leave in support of  
** volunteer
* * and  
** parental leave
** needs.

+  
** A regular schedule**  (with overtime opportunities) andmost workdays you'll be dispatched from your house.

+ Educational and training opportunities through company programs to keep you on top of technical innovations including Manufacturer (OEM) Level Training along with  
** tuition assistance** , and  
** student debt support** .

+  
** Knowledge support
** from the factory is a nationwide communications hub so that you have what you need to get the job done right the first time.

+  
** Premium equipment
** such as a late model, clean, and dependable company vehicle, high speed laptop, smartphone, specialized tools, uniforms, PPE and safety boot allowance.

+ Learn more about our benefits here () !

** Where is the work:*
* This position has been designated as Customer Facing Sales & Service Work:  Prioritize engaging with customers.

***** This position is a Remote Support Specialist which primarily focuses on the remote support, troubleshooting, upgrades, and investigation of Trane Digital Systems. ****
* *
* What you will do:

*
* + Provide the remote support of Trane controls and digital systems and locations.

+ Responsible for the continuing support of commissioning, programming, and updating of graphics, communications link, end to end testing, troubleshooting and servicing of digital agreement clients.

+ Responsible for documenting digital analytics, sequence of operations validation, and associated support functions.

+ Represents the company by being responsible for servicing products and equipment on assigned projects, ensuring customer satisfaction by identifying, diagnosing and remotely identifying and resolving equipment and systems related issues at the client's locations.

+ Coordinates with team leader and customer to precisely understand requirements for all remote services and repairs by extensively examining building layouts, forecasting issues, gathering analytics and synchronizing with any required on-site work.

+ Keeps current on Trane products concerning installation, operation, maintenance, service, and repair of direct digital control systems.

+ Continually enforces safety to the highest standards and maintains security and accountability of company issued and procured assets by recording use, wear and conditions.

+ Displays team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires, including occasional overnight stays.

** What you will bring:*
* + A High School Diploma or equivalent, or certificate of completion from an accredited technical school is required. Typically requires at least 7 years of experience in…