Service Desk Agent; Remote

Service Desk Technician

We are looking to hire a Service Desk Technician to join a dynamic and international technological environment. The selected candidate will actively participate in incident management and resolution, ensuring compliance with service levels and collaborating with various technical teams to drive continuous service improvement. This is an ideal opportunity for professionals with initial experience in IT support who are looking to strengthen their skills in ITSM tools, IT asset management, and modern corporate environments.

• English proficiency level of C1.
• 1–2 years of experience in the role.
• Managing IT assets: utilizing CMDB tools efficiently.
• Experience managing ITSM tools, preferably Service Now.
• Ticket analysis to determine if it’s necessary to recategorize it.
• Prioritization of incidents according to the requirements indicated in the Service Levels.
• Incident diagnosis and resolution.
• Generate documentation and/or update existing procedures to reduce the number of incidents opened to Service Desk.
• Coordination with the rest of service towers for collaboration on defining the incidents solution.
• Active Directory knowledge.
• Experience with monitoring tools.
• Superior Technician in Management of Compute Systems or similar valuable.
• Technical knowledge on:
  • M365 (Teams, SharePoint, Exchange, Office).
  • Windows 10/11/MacOS.
• Rotating shifts 24×7. Monday 7:00 – Saturday 7:00

Seniority level:
Not Applicable

Employment type:

Full-time

Job function:
Information Technology

Industries: IT Services and IT Consulting