IT Support Technician

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Job Summary
Webstaurant Store, a division of Clark Associates, is seeking motivated entry-level IT professionals to join our team in Tampa, FL. As an IT Support Technician, you’ll gain hands‑on experience in a fast‑paced environment, working alongside seasoned IT experts. In this role, you’ll provide technical support to employees across the company, troubleshooting hardware, software, and network issues to keep operations running smoothly.

Applicants must be able to commute to our Tampa, FL office. A hybrid in‑office/work from home schedule is available after an initial training period.

• Provide technical support to end‑users via phone, email, and in‑person.
• Assist in troubleshooting and resolving hardware, software, and network issues.
• Create and manage user accounts and permissions.
• Assist with the setup and deployment of new equipment.
• Document and track support requests and resolutions.
• Participate in IT projects and contribute to their successful completion.
• Maintain a high level of customer service and professionalism.

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50 lbs.

• Access to a reliable and secure high‑speed internet connection. Cable or fibre internet connections (at least 75 mbps download/10 mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day‑to‑day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise‑ and distraction‑free. The space should have a strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, , IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.

No prior experience required; relevant experience is a plus.

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

• Basic understanding of computer hardware, software, and networking concepts.
• Strong problem‑solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt to new technologies.
• Exceptional attention to detail and accuracy.

The food service professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance

• On‑Site Fitness Centers
• Dog‑friendly Offices

Seniority level: Entry level

Employment type: Full‑time

Job function: Information Technology

Industries: Wholesale