CCHL Applications Support Analyst - Duluth

CCHL Applications Support Analyst - Duluth

Join to apply for the CCHL Applications Support Analyst - Duluth role at Capital City Bank Group, Inc.

Hours Mon - Fri 8 a.m.

- 5 p.m.

General Summary This role combines software development and applications support responsibilities. The primary focus is assisting the CCHL Applications Project Manager with customizations to ICE Mortgage’s Encompass, supporting automation workflows, and troubleshooting failures. The position also involves developing and maintaining integrations between internal systems and third-party vendors, ensuring smooth data movement and operational efficiency.

Principal Duties And Responsibilities

• Customize and configure ICE Mortgage Encompass to meet business requirements.
• Develop, maintain, and troubleshoot automation processes across applications.
• Investigate and resolve automation failures promptly to minimize downtime.
• Design, develop, test, and maintain software solutions and integrations.
• Manage data transfer processes between internal systems and external vendors using APIs, ETL tools, or custom scripts.
• Collaborate with stakeholders to understand business processes and translate them into technical solutions.
• Ensure adherence to best practices in coding, testing, and deployment.
• Document all workflows.
• Provide support to the IT Helpdesk and internal clients as needed.

Associated Duties

• Provides additional support to manager and department colleagues.
• Completes all assigned/required Bank training within established timelines.

Knowledge, Skills, And Abilities (KSAs) Required

• Strong understanding of software development life cycle and applications support principles.
• Proficiency in Microsoft .NET, C#, , JavaScript/Type Script.
• Experience with ICE Mortgage Encompass customization and mortgage industry workflows (preferred).
• Familiarity with APIs, data mapping, and ETL processes.
• Knowledge of SQL and data migration tools.
• Ability to troubleshoot automation workflows and resolve integration issues.

Education

• Minimum high school diploma or equivalent required. Bachelor’s degree in Computer Science, or related field, from an accredited college, preferred.
• 2+ years of relevant work experience in software development and/or applications support.

Working Conditions

• Late or after‑five hours sometimes required.
• Occasional travel in and out of home area.
• Positions approved for Hybrid Flex/Remote Work are determined by department manager and HR. Approved associates review and acknowledge the guidelines outlined in the Hybrid Flex/Remote Work Policy. Consideration for hybrid work week with 2 days remote / 3 days in office after successful completion of 90‑day new hire probationary period.
• In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.

Benefits

• Medical, Dental and Vision
• Life Insurance
• 401(k) with Matching
• Flexible Spending Accounts
• Tuition Assistance
• Stock Purchase
• Discounts on Products and Services

EEO/Protected Veterans/Disabled/Drug Free

The above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

This

Job Description Does Not Constitute an Employment Agreement

This job description does not restrict Capital City Bank, Capital City Wealth, and Capital City Home Loans from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.

Job

Function & Industries

• Information Technology
• Banking

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