Solutions Architect

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Join Team Viewer, the leader in remote connectivity software. We harness the potential of cutting‑edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,900 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

We are looking for a Technical Architect – Agentic AI Integrations (all genders) who will lead the design and implementation of advanced AI‑based integrations for Team Viewer products across multiple enterprise ecosystems. The successful candidate will design, manage the development and showcase solutions that enable interoperability between Team Viewer and 3rd‑party enterprise platform AI agents, to create next‑generation agentic models. This role sits at the intersection of AI architecture, enterprise platform integration, and partner enablement, supporting Team Viewer’s vision of intelligent automation and human‑AI collaboration across the digital workspace.

• Act as the Technical Architect (all genders) for all AI‑based integrations that contribute to an Agentic model framework, ensuring scalable, secure, and maintainable architectures.
• Design and implement custom agents across key enterprise ecosystems — including Microsoft M365 Copilot, Microsoft Security Copilot, Salesforce Agentforce, and Service Now Now Assist.
• Manage external development partners for the development of more advanced capabilities where needed.
• Define, build, and maintain all prompting, grounding, and contextualization frameworks required for generated AI agents.
• Create and maintain technical documentation, demo environments, architecture diagrams, and design blueprints, ensuring clarity and alignment across teams.
• Collaborate with cross‑functional stakeholders (Product, R&D, Partner Engineering, and Business Development) to deliver integrated, end‑to‑end AI solutions.
• Participate in customer‑facing meetings, workshops, and events to demonstrate prototypes, proof‑of‑concepts, and reference architectures.
• Stay ahead of emerging trends in Agentic AI, RAG architectures, and enterprise AI orchestration frameworks to inform Team Viewer’s roadmap.

• Several years of experience in software architecture, AI engineering, or enterprise application integration roles.
• Bachelor’s degree in Computer Science, Software Engineering, or related technical field (Master’s preferred).
• Proven experience architecting or integrating AI agent frameworks (e.g., OpenAI GPT, Copilot extensibility, Salesforce Agentforce, Service Now Now Assist).
• Strong understanding of API‑based and event‑driven architectures, OAuth 2.0, and secure enterprise integration patterns.
• Solid knowledge of RAG (Retrieval‑Augmented Generation), and prompt engineering concepts.
• Excellent communication and documentation skills; ability to explain complex technical designs to business and partner audiences.
• Passion for exploring new AI‑driven integration paradigms and driving innovation in enterprise automation.

• On‑site onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus and stock‑based options, regular salary reviews
• Premiums for the private pension plan (BAV) up to the maximum amount are topped up by Team Viewer
• Public transport friendly offices
• Option to lease an e‑bike
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular team events and company‑wide celebrations
• Open door policy, no dress code rules, frequent all‑hands and leadership lunches
• Hybrid and flexible work time with up to 60% home office
• Work From Abroad program allowing up to 40 days of work outside your contracting country
• We celebrated diversity as one of our core values, join and drive one of the C‑A‑R‑E initiatives together with us!

Team Viewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C‑A‑R‑E and understand that our diverse, values‑driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.