IT Client Support Call Center

Description

Introduction:
This Work from Home position requires that you live and will perform the duties of the position within 60 miles of an HCA Healthcare Hospital. Our hospitals are located in FL, GA, , KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA.

• Full‑Time – 8‑hour and 10‑hour shifts
• Days, Mid‑Day, Evenings, Overnights
• Weekdays and Weekends

Provides support for basic incident resolution and requests reported to the IT Service Desk for all HCA Organizations. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. This call center supports a 24/7 operation.

• Provide technical support to the end user
• Access all available support tools and staff to resolve issues
• Provide troubleshooting, diagnosis, and repair for end user systems
• Collect information through constructive customer conversation

• Experience with call center techniques and competency in call center tracking tools
• Prior experience supporting customers in use of application software
• Proficiency in using support software tools highly preferred
• Mobile device support & Apple product support experience highly preferred
• Understanding of healthcare technology industry preferred
• General desktop, basic network troubleshooting and support experience highly preferred
• Position requires high‑speed internet 60 MB download and 10 MB upload, no Wi‑Fi
• CompTIA certification helpful

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans include medical, dental, vision, life, disability, flexible spending, supplemental health, auto and home insurance, identity theft protection, legal counseling, long‑term care, moving assistance, pet insurance, 401(k) with 100% match on 3‑9% of pay, employee stock purchase plan 10% off HCA stock, fertility and family building benefits, adoption assistance, referral services, consumer discounts, retirement readiness, education assistance, colleague recognition program, paid time off, health assistance fund.

Parallon provides full‑service revenue cycle management for HCA Healthcare. HCA Healthcare is recognized as one of the World’s Most Ethical Companies®.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.