US Sr Solutions Analyst Clinical, MDS

Employer Industry: Health Technology

• Salary up to $66,000
• Performance-based bonuses and comprehensive full-time benefits
• Benefits starting from Day 1, including retirement plan matching and flexible paid time off
• Opportunities for continuous development and support for career advancement
• Supportive work environment with wellness programs and employee recognition initiatives
• Flexibility to work remotely while still participating in in-office events

• Provide timely and world‑class customer support to users via multiple channels
• Manage incoming support cases by prioritizing based on severity and routing to other departments as necessary
• Take ownership of and follow up on unresolved cases
• Build strong client relationships through effective communication and timely follow‑ups
• Maintain knowledge articles for the support portal and record daily communications in the CRM system

• MDS 3.0 experience required
• Degree or post‑secondary education in Information Technology or a related technical field preferred
• Experience in a technical support position is an asset
• Ability to handle clients professionally and confidently in all interactions
• Must excel in a fast‑paced environment that requires critical thinking and time management skills

• Exposure to AI tools and a desire to leverage them in work processes
• Strong initiative and ability to establish a positive team environment built on mutual trust and respect
• Experience in developing and improving operational tools and processes
• Innovative thinking and accountability in a remote team setting
• Ability to establish and maintain effective working relationships with internal and external stakeholders

#Health Tech #Customer Support #Career Growth #Remote Work #Employee Benefits

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