Deskside Technician

At Compucom Staffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Deskside Technician to join their team onsite in Cincinnati, OH and provide end-user support.

• Consistently communicate and plan with local management team
• Synchronize schedules and work plans
• Physically visit key stakeholders at minimum once per day
• Address all support tickets within SLA's (Service Now)
• Support users that are working from home, while travelling, and while onsite
• Consistently check and work open tickets and tasks, making clear and concise notes, and resolving work in a timely manner
• Proactively prepare equipment (laptops, phones, order forms)
• Follow up on incorrectly filed or missing paperwork/forms with local management staff
• Assist with IT support on conference room meetings (as needed)
• Assist users on using their computers, train on how to use features in Office/M365 applications

• A+ certification (or capable of attaining A+ certification within 90 days from hire)
• Desktop or Laptop hardware repair familiarity (capable of attaining certification within 120 days from hire)
• Familiarity of ticketing systems and SLA metrics, preferred experience with Service Now
• Able to lift 50 lbs.
• Experience with Imaging computers using provided tools
• Experience with Windows 11 in an Active Directory domain environment
• Understanding of User accounts and Computer accounts in Active Directory
• Experience with Microsoft Office applications, multiple generations of Outlook and O365 online use on both Windows computers and mobile devices
• Understanding of TCP/IP basics, and how DHCP and DNS function with Windows computers
• Experience with Printer Driver installation and configuration, for both personal printers, and large Multi-Function Copiers systems from Sharp and Canon
• Must be organized and proactive
• Maintain a clean and professional appearance and professional demeanor

The rate for this position is between $20.80 - $28.60 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

Compucom Staffing, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit

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Compu Com is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.