Systems Administrator II

Join to apply for the Systems Administrator II role at Ntiva, Inc.

At Ntiva, we’re more than a Managed Services Provider. We’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. We value growth, innovation, and teamwork.

As a System Administrator II, you will provide on‑site technical support to clients and be responsible for implementing, maintaining, and improving each client’s infrastructure. You will serve as the client advocate, ensuring alignment between Ntiva and the client to achieve a secure and high‑performance infrastructure that meets their business needs.

• Based in our Shreveport office with travel to client sites throughout the area.
• Must have a valid driver’s license and insured vehicle; travel may require up to 1.5 hr drive.

• Provide responsive client service; answer internal and external client/vendor calls quickly and courteously.
• Build and maintain long‑term client/vendor relationships.
• Maintain exceptional client service and understand client satisfaction and perception.

• Deliver IT support services for clients’ infrastructure, including core business applications.
• Acquire specific knowledge of each client and how IT relates to their business.
• Develop in‑depth knowledge of the service offerings and how they relate to clients’ needs.
• Participate in projects by performing assigned duties.
• Perform other related technical duties as assigned.

• Identify clients’ needs and report to Service Manager.
• Update documentation for client configurations or processes.
• Communicate managed services installation and maintenance with Centralized Services.
• Communicate with clients regularly to keep them informed of technical support progress and notify of impending changes or expected outages.
• Use active listening and client‑care skills to identify potential concerns.
• Report client concerns or complaints to Service Manager, VP Operations, and CXO.
• Answer internal and external communications timely and professionally.
• Contact client within 3 business days for tickets in Follow‑Up status unless further delay is noted on the ticket.
• Close tickets within 7 business days unless further delay is noted on the ticket.

• Take self‑paced training in relevant technologies.
• Obtain industry certifications consistently.

• Enter time worked on each ticket daily.
• Schedule service delivery via the scheduling calendar in the ticketing system.
• Enter expenses on service tickets for any related credit‑card purchases and submit receipts daily.
• Submit timesheets weekly, due Saturdays at 12 PM.

• College or technical degree or 3 years of IT support experience related to Microsoft, HP, Dell, and/or Cisco.
• Experience working for a Managed Services Provider.
• Windows workstation repair, maintenance, malware removal, and deployment.
• Configuring network settings on workstations.
• RDP client support.
• Office 365 account and client support.
• Server backup monitoring and maintenance.
• Wireless connectivity for mobile devices and workstations.
• Mobile device support—smartphones, tablets, laptops.
• Exchange mailbox administration.
• Active Directory account creation and management.
• Network drive and printer mappings.
• Diagnosing network connectivity issues for workstations.

• Professional written and oral communication in English.
• Ability to write business correspondence and process procedures.
• Ability to present information and respond to questions from managers, clients, and the public.

The base pay range for this position is $45,000 to $70,000 per year, plus an annual on‑target bonus if applicable. Pay varies by market location, experience, and other non‑discriminatory factors. Total compensation includes medical benefits, 401(k) eligibility, and PTO.

FLSA Status:
Salaried, Exempt

We welcome U.S. persons. We currently do not offer visa sponsorship.

Team members must establish a dedicated, secure workspace free from distractions and hazards. Follow Ntiva’s IT User and Security Policies, including password protection, confidential document security, avoidance of public Wi‑Fi, and adherence to caregiving accommodation policies. Remote work must be requested, reviewed, and approved by management.

Ntiva is an equal‑opportunity employer committed to a diverse, inclusive, and welcoming environment. We prohibit discrimination of any kind and comply with all applicable nondiscrimination laws.

We accept applications until 11/17/25. Apply now to start the process sooner.