Community Support Specialist

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life-whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.

If you're excited to shape the future of design and collaboration, join us!

As a member of our Product Support Team, you'll be the voice of Figma as you help ensure our community has an exceptional experience across our different public platforms and touch‑points (community forum, social, etc.) You'll be engaging with our customers both directly and publicly, which will require critical thinking, an investigative mentality, and outstanding communication skills.

We're looking for a great teammate based in the US who can cover weekends and is technically inclined, eager to learn about design tools and community, and comfortable working in a startup‑like environment where there are a lot of hats to wear.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

• Monitor community and social channels (forum, X, Reddit, etc.) providing outstanding technical support and managing escalations to Figma users
• Identify trends, surface improvements, and help scale one‑to‑many support and engagement
• Partner with Design, Engineering, and Technical Quality Support to investigate, report, and resolve complex issues
• Gather customer feedback, translate it into actionable insights for product and research teams, and close the loop with users when updates ship
• Create clear, helpful support content (FAQs, announcements, documentation) and assist with incident communication

• 2+ years supporting users in a technical SaaS or community environment, with strong familiarity with design tools and workflows
• Excellent technical and written communication skills, able to simplify complex concepts and engage effectively with users
• A willingness to listen to customer feedback and respond effectively in a public forum or directly with the user
• A fluency in English, written and spoken
• Availability to work weekends (Wednesday to Sunday or Saturday to Wednesday)

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Hourly Base Pay Range (SF/NY Hub): $43.80 — $63.90 USD

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non‑sales roles.

Figma's compensation and benefits are subject to change and may be modified in the future.

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace – we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in…