Engagement Director

Date:
Dec 15, 2025.

Location:

Thornhill, ON, CA, L3T 7W8.

Functional Area:

Remote.

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world‑class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries.

Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

SAP Engagement Director Responsibilities
The SAP Engagement Director is responsible for overseeing projects within an industry vertical for a specified set of customers. They work closely with the Vice President Delivery and the sales team to provide delivery expertise that assists in estimating project timelines and budgets. This includes identifying Syntax resources and managing those resources in the preparation of RFP responses, following up with clients on a regular basis to ensure customer satisfaction, and providing project management expertise when required (such as vacation relief or escalation).

The Engagement Director often accompanies Account Executives (AE) on sales calls to better understand project scope. They also assist the AE in ongoing client management.

The Engagement Director is the first point of escalation for any issues that cannot be resolved by a project team. They work closely with the Director, Project Management Office, the Solution Architects and the Competency Leads to determine the availability of resources for upcoming projects. They provide team coaching, evaluate performance, and reinforce Syntax’s values through actions and communication with the team.

Desired Skills And Qualifications

10+ years in Project Management within the SAP World, Consulting considered a huge asset

Completion of 3 or more full life‑cycle project implementations

5+ years of client management experience

Hands‑on functional experience in one of the SAP modules required

Experience with in the Retail and Digital Manufacturing is highly preferred

SAP Public Cloud Methodology Experience including the use of CALM

Delivery Responsibilities

Participate in the sales qualifying process for new projects

Identify a team of Syntax resources and ensure their availability to assist in responding to RFPs

Manage the team in the process of responding to RFPs, ensuring all timelines for response are met

Participate in the preparation and presentation of sales material for potential new projects

Actively participate in Steering Committee and project team meetings as required

Manage relationship with the client stakeholders to manage expectations for the solution to be delivered

Provide guidance to Syntax project manager and project team in resolving issues and escalations

Proactively manage client stakeholder satisfaction to position and secure customer reference and success story

Experience as a functional consultant an asset

Experience as a project manager an asset

Education – Degree, MBA preferred PMP an asset

Why Syntax?
Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world’s most advanced manufacturing facilities based on SAP S/4

HANA Cloud and SAP Digital Manufacturing Cloud for Execution – for Smart Press Shop, a pioneering joint venture between Porsche and Schuler.

Competitive, above‑average compensation

Global tourist:
With us, you can also work from abroad from time to time

Flexible working time models, home office

Attractive benefits, e.g. company pension scheme or various health offers

A modern environment in which the "you" is part of it

Open feedback culture, flat hierarchies and a motivated team

Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

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