Revenue Operations Lead - AI Business

Revenue Operations Lead – AI Business (US East Coast)

Prolific is building the world's most trusted human feedback infrastructure for AI. We work with frontier AI labs, enterprise AI teams, and leading academic institutions to deliver high-quality, ethical, and scalable human data.

As our AI business scales rapidly, we’re investing in strong, disciplined Revenue Operations to support increasingly complex sales motions, managed services delivery, and long‑term customer value.

Revenue systems & infrastructure

• Own and continuously optimize Prolific’s revenue systems, with Hub Spot at the core.
• Ensure clean, scalable workflows across sales, renewals, expansions, and services delivery.
• Partner with Marketing Ops, Rev Ops for Research, BI and Support Ops on system boundaries, integrations, and data contracts (not duplicate ownership).
• Identify gaps, document requirements, and lead implementation of scalable Rev Ops solutions.

Revenue data, analytics & forecasting

• Build and maintain revenue reporting and dashboards across pipeline, bookings, delivery, retention, and expansion.
• Own forecasting rigor for the AI business: deal hygiene, stage definitions, pipeline reporting, confidence modelling, and variance analysis.
• Partner closely with BI to improve data models, definitions, and executive‑level reporting for MBRs and other forums.
• Improve data quality and visibility across long, multi‑stakeholder AI deal cycles.

Sales & Customer Success process design

• Design, document, and optimize end‑to‑end revenue processes (opportunity – contract – delivery – renewal/expansion).
• Identify bottlenecks across Sales, CS, and Managed Services and drive pragmatic fixes.
• Ensure operational readiness for complex deal structures, pricing models, and delivery commitments.

Sales partnership & commercial enablement

• Act as a trusted operational partner to Sales and CS leadership.
• Support territory design, capacity planning, quota modelling / monitoring and pipeline health.
• Enable new AI products, packaging, and commercial models from a revenue mechanics perspective (not marketing execution).
• Support sales teams with insight, tooling, and clarity, not overhead.

Execution & operating rhythm

• Balance proactive, high‑impact Rev Ops initiatives with responsive support for Sales and CS teams.
• Establish clear operating cadences, documentation, and performance reviews and MBRs for the BU and Sales Leadership.
• Support change management as Prolific evolves its AI offerings and revenue mix.

Essential skills and experience

• Proven experience in Revenue Operations, Sales Operations, or Commercial Operations in a high‑growth technology company.
• Strong, hands‑on experience owning and scaling with Hub Spot.
• Deep practical understanding of sales motions, renewals, expansions, and forecasting.
• Comfort partnering with BI and working with complex revenue datasets.
• Ability to map messy real‑world processes and turn them into clean, scalable systems.
• A rigorous, outcomes‑driven mindset with high standards for data quality and clarity.

Nice to haves

• Experience working alongside (but not owning) Marketing Ops and demand systems.
• Exposure to AI, data platforms, marketplaces, or managed services businesses.
• Experience with tools such as Jiminny, Customer.io, Census, Metabase, or similar.
• SQL fluency or strong comfort interrogating data directly.

We’ve built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high‑quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.

We believe that the next leap in AI capabilities won’t come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation—one that reflects the breadth and the best of humanity.

Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission‑driven culture.

Prolific’s compensation packages for eligible roles include base salary, equity, and benefits. The base salary range for this full‑time role in San Francisco or New York is $120,000 – $150,000 per annum. Bonuses and commissions may also be offered.