Network Associate

About the role

The Network Associate (NA) is an entry-level, client-facing IT resource focused on end-user support and desktop-level troubleshooting. As the first line of response, the NA handles device setup, software installs, account changes, and common hardware or connectivity issues. NAs ensure staff remain productive by providing fast, reliable, and approachable support, while also maintaining accurate documentation and escalating more complex problems to senior engineers when necessary.

This role is ideal for IT professionals early in their careers who are eager to build technical depth, gain exposure to enterprise IT environments, and grow into more advanced consulting roles.

*** This position is on-site in Trenton, NJ ***

• Dataprise is a private equity backed company whose mission is to grow organically and inorganically through the acquisition of solid performing businesses that are well aligned to our philosophies and values.
• Our mission is to delight our clients and create an outstanding people experience both internally and externally.
• We are an employee focused organization that prioritizes employee retention, satisfaction, and empowerment.
• We provide career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and Linked In Learning licenses for all employees.
• Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities.
• A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program.
• A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO.
• Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match.
• An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there.

• Act as the first point of contact for end‑user support, handling desktop and laptop troubleshooting, password resets, account changes, and peripheral support.
• Participate in recurring onsite visits, ensuring client systems remain operational and identifying any issues requiring escalation.
• Troubleshoot hardware and software issues across Windows and macOS workstations, printers, and mobile devices (iOS/Android).
• Provision, image, and configure devices including OS builds, installations, updates, and user profile setup.
• Support Microsoft 365 applications.
• Maintain network connectivity for end‑users by supporting VPN, Wi‑Fi, & drive mapping.
• Document all support activities ensuring accurate and timely updates to tickets.
• Communicate technical solutions clearly in simple, user‑friendly terms.
• Escalate infrastructure, server, or networking issues to appropriate TEC pillar.
• Contribute to a positive client relationship by being approachable, professional, and responsive to end‑user needs.
• Support emergency service requests or on‑call coverage.
• Collaborate with internal Dataprise teams to ensure seamless client support.
• Stay current with training and certifications, continuously building technical skills to prepare for advancement.

• 1–3 years of experience providing desktop or end‑user IT support in a professional environment.
• Proficiency in installing, configuring, and troubleshooting Microsoft Windows 10 and 11.
• Basic administration of Microsoft 365 (password resets, license assignment, mailbox setup).
• Familiarity with Microsoft Active Directory for account management and group membership changes.
• Knowledge of networking fundamentals (DNS, DHCP, TCP/IP, VPN, Wi‑Fi).
• Experience supporting hardware and peripherals (laptops, desktops, printers, mobile devices).
• Ability to perform device imaging, OS builds, and application installs.
• Understanding of endpoint security tools and patching processes.
• Strong customer service and communication skills with the ability to explain solutions in user‑friendly terms.
• Demonstrated ability to…