Strategic Solutions Manager, Platform Success - Digital; Remote

Strategic Solutions Manager, Platform Success - IQVIA Digital (Remote)

IQVIA Digital powers exceptional brand experiences, delivering innovative solutions based on a customer‑first, insights‑driven, and integrated omnichannel vision. We provide authenticated, privacy‑enhanced data and analytics, innovative fit‑for‑purpose healthcare technology, and the expertise to enable an effective and adaptable marketing model that drives better quality of care and patient outcomes.

IQVIA is the leading global provider of data, advanced analytics, technology solutions and clinical research services for the life sciences industry. Our IQVIA Media Operating System is a healthcare specific marketing platform trusted by some of the largest pharmaceutical brands and media agencies. It empowers media planning, buying, and analytics teams with the tools they need to do their job, simplifying workflows and providing deeper insights than anyone in the industry.

Platform Success is a diverse group of problem solvers who build trusted client partnerships that produce mutual wins through collaboration, empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about driving real results.

We’re rapidly growing and looking for super‑curious, passionate and driven individuals to join our team. The Strategic Solutions team is responsible for leading priority team‑wide projects that enhance our offerings and internal processes, sitting at the center of our Account Management, Trading, and Product teams to bring forward solutions to complex challenges our clients face.

• Client‑Specific Strategic Initiatives:
  Coordinate high‑priority, complex projects across clients to solve unique challenges tied to account retention, expansion, and performance. Identify gaps, operational inefficiencies, or growth opportunities and support the development of bespoke solutions with white glove service and partnership.
• Cross‑Functional Stakeholder Coordination:
  Interface with Product, Engineering, Account Management, Trading, and Sales to remove blockers, align priorities, and drive execution. Support project scoping and track timelines and deliverables to ensure alignment across teams.
• Consultative Problem Solving:
  Translate ambiguous challenges into structured problem statements and action plans. Develop deep knowledge of platform capabilities, integrations, and execution workflows to support the design of client‑centric solutions.
• Platform Adoption & Innovation:
  Drive client usage of under‑utilized features, automation, or advanced targeting strategies to unlock value. Advocate internally for product or workflow improvements based on field and team learnings.
• Execution Ownership:
  Own specific project tasks with limited direction, ensuring timely completion and clear communication across parties. Assist in tracking outcomes and measuring impact to inform future strategy.
• Scalable Playbooks & Knowledge Transfer:
  Document successful project outcomes and help translate them into reusable frameworks, templates, and best practices for future client use cases. Support knowledge sharing across internal teams to scale insights across the business.

• Strategic Project Execution:
  Timely and effective delivery of high‑impact initiatives across key client accounts, driving measurable business outcomes.
• Client Impact:
  Demonstrable improvements in client retention, satisfaction, and/or revenue growth as a result of tailored solutions and strategic interventions.
• Platform Engagement:
  Increased adoption and consistent utilization of platform features and solutions, particularly among high‑value or at‑risk clients.
• Cross‑Functional Alignment:
  High internal stakeholder satisfaction, marked by clear execution plans, seamless collaboration, and alignment across Product, Sales, and Account teams.

• Bachelor's Degree required.
• Four (4) years’ experience building client relationships and tracking towards revenue targets.
• Programmatic Strategy Expertise:
  Proven experience building and optimizing programmatic campaigns using…