IT Operations Documentation Specialist

Documentation Specialist to document and streamline the process used for desktop technicians. You will lead the design of the media process mentioned below. You will work on migrating to new media management systems and potentially building Excel tools for portions of it. The company uses Service Now for most of its desktop work and the resource will need to be familiar with end‑user equipment (PCs, printers, peripherals, etc.).

Temporary role - 6 months+ - can be remote

• Bright, strong problem solver, with a solid understanding of operations processes and controls

• Assist in writing Desktop Media process documentation and migrating it to the media management tool.
• Help create and track controls using dashboards.
• Develop documentation for field technicians on validating desktop drives.
• Create workflow diagrams likely in Lucidchart or Visio.
• Note: This does not require a formal technical writer but the ideal candidate is an excellent writer. Able to convey technical concepts in simple, clear instructions with detailed images such as charts or diagrams. He/she will be intimately familiar with the product features and functionalities.

• Three years of recent experience is preferred.
• Excellent communication skills and strong attention to detail.