Help Desk Technician

Remote Help Desk Technician (Work From Home – Full & Part Time)

Are you ready to launch your IT career or take your tech support skills to the next level—all without leaving home? At My Computer Works
, we’ve built one of the nation’s fastest-growing remote computer support companies, and we’re hiring motivated technicians to join our expanding team.

We’re growing fast, and so can you.

What You’ll Do

• Provide remote technical support for Windows (8, 10, 11) and macOS (10.15+) systems
• Troubleshoot hardware, software, networking, Microsoft Office Suite, and printers
• Guide users through malware removal and best practices for prevention
• Support clients via phone, email, IM, and remote connection software
• Track, document, and resolve issues with efficiency and accuracy

Why Join Us?

• Competitive Pay: $17–$18/hour + unlimited sales commissions + quarterly prize drawings
• Flexibility:
  Full-time (40 hrs/wk) and part-time shifts available across all schedules
• Training Included: 80 hours of one-on-one remote training to set you up for success
• Career Growth:
  We hire aspiring computer professionals and promote from within
• Remote for Real:
  No commute, no traffic, no dress code—work 100% from home

Perks & Benefits

• Internet Stipend:
  Reimbursed up to $59.95/month for high-speed internet
• Healthcare:
  Medical, dental, and vision insurance available after 60 days (FT only)
• Paid Time Off: 40 hours vacation + 40 hours sick time + 5 paid holidays (FT only)
• Employee Status:
  You’re on staff, not a contractor—stability you can count on

What We’re Looking For

• 1+ year of IT support experience (preferred)
• Strong Windows troubleshooting skills (Mac skills a plus!)
• Excellent verbal & written communication in English
• Personable, reliable, and trustworthy (background check required)
• A quiet, distraction-free workspace

Tech Requirements

• Minimum:
  Multi-core CPU, 8GB RAM, 2 displays, Windows 10/11, MS Office 2019+, wired internet (no WiFi), PC headset
• Recommended: 16GB RAM, noise-canceling headset, UPS backup

We are an equal opportunities employer and welcome applications from diverse candidates.