Associate, Payroll Client Services

Associate, Payroll Client Services – Remote

Join Remote as an Associate in Payroll Client Services. All positions are fully remote.

Remote solves modern organizations’ biggest challenge – navigating global employment compliantly with ease. We help businesses recruit, pay, and manage international teams.

• An opportunity to continue building and advancing your career in payroll and customer service.
• Contribute to a global impact on the future of work.
• Work closely with clients and internal teams in a collaborative, supportive atmosphere.
• Opportunities for continuous learning and career development, including training and mentorship.
• Competitive compensation and benefits.

• General knowledge of payroll practices and processes, including country‑specific regulations.
• Experience handling high‑volume payroll queries, especially with payroll tools, systems or platforms.
• A strong focus on customer service excellence and ability to provide empathetic, accurate and timely responses to stakeholders.
• Solid investigative skills to identify root causes of payroll issues and ensure accurate resolution or escalation.
• Clear and professional communication skills, both written and verbal, with ability to explain complex information simply.
• A proactive, collaborative mindset, comfortable in a fast‑paced, cross‑functional environment.
• Fluent English, spoken and written.
• Remote work experience is a plus but not required.

• Triage incoming support tickets, ensuring accurate routing, prioritization and timely acknowledgement per SLAs.
• Handle payroll inquiries, providing clear, accurate and prompt support on payslips, deductions and tax documentation.
• Manage live messaging channels to support employees in real time and expand issues when necessary.
• Maintain detailed ticket documentation, ensuring all interactions and resolutions are logged accurately.
• Collaborate with Payroll Specialists and Operations teams for handover and resolution of complex issues.
• Identify recurring issues or trends and flag them for review to support continuous improvement.
• Assist in maintaining internal knowledge base articles and FAQs to promote self‑service and reduce repeat inquiries.

• Reports to:
  
  Manager, Payroll Client Services
• Team:
  Payroll – Payroll Client Services
• Direct reports:
  None
• Location:
  
  Open to worldwide applicants; priority to certain locations (listed separately).
• Start date:
  
  As soon as possible.

The process typically takes about 1.5 hours across 6 weeks and includes:

• Interview with recruiter.
• Interview with future manager.
• Interview with senior manager.
• Prior employment verification check.

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours (async).
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in‑person social events or co‑working spaces.

Remote practices async work, so you can plan your schedule around your life. You will be empowered to take ownership and act proactively. Your life‑work balance matters, and you will be encouraged to put yourself and your family first.

• Fill out the application form below and upload your CV in PDF format.
• Submit your application and CV in English.
• If you don't have an up‑to‑date CV, you may attach your Linked In profile instead.

We are an equal employment opportunity employer. We encourage applicants from all backgrounds, identities and experiences. If you need accommodations during the interview process, please request them from your recruiter. We may ask you to voluntarily tell us your pronouns and you may answer an anonymous demographic questionnaire. We accept applications on an ongoing basis.