Lead Post-Sales Operations Manager

Overview

Employer Industry: Education Technology

• Salary up to $157,000, plus uncapped commission and participation in the Stock Option Program
• Opportunity to build and scale a new post-sale operations team
• Fully flexible remote work environment, allowing for a personalized work setup
• Comprehensive benefits package, including 100% paid health insurance, flexible paid time off, and a meaningful 401(k) with employer match
• Immediate impact on company operations and the experience of millions of users
• Supportive team culture that values collaboration and celebrates achievements

• Design and launch the post-sale operations function, defining success metrics and best practices
• Own the selection and administration of post-sale tooling, ensuring integration with existing systems
• Manage renewals and churn, developing workflows and reporting to enhance visibility and predictability
• Define and maintain post-sale KPIs and dashboards for leadership and GTM teams
• Act as the primary operations partner to Customer Success and Account Management leadership, providing support and training

• 8+ years of experience in Revenue Operations, Customer Success Operations, Sales Operations, or a related GTM operations role in a B2B SaaS environment
• Proven experience in building and scaling post-sale or customer success operations
• Deep familiarity with customer success platforms such as Gainsight or similar tools
• Hands-on experience administering GTM systems, particularly Salesforce and post-sale tooling
• Strong analytical skills with experience defining KPIs and building dashboards

• Experience in a fast-paced, remote-first environment
• Excellent stakeholder management and communication skills
• Ability to operate as a senior individual contributor while thinking strategically about future scale

#Education Technology #Customer Success #Remote Work #Career Growth #Competitive Compensation

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.