Technical Support Specialist

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world‑renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world‑class digital and app destination.

And it’s why our business strategy centers on making journalism so good that it’s worth paying for.

As a Desktop Support Administrator, you will provide infrastructure IT support services for the New York Times Company. You will support all functional departments, working with the New York Help Desk, Application Support, Platforms, Networking, Storage, and other support teams to provide fast and exceptional service to end‑users. You will report to the Manager, End‑user Operations. The position is hybrid, based in our New York City office with regular attendance three days per week.

• Provide tier 2 hands‑on support to end‑users throughout the company (excluding executives) who are working in an office or working from home.
• Promptly handle IT support requests through Service Now and Jira ticketing systems.
• Maintain all equipment per company inventory asset control standards.
• Deploy, configure, and troubleshoot end‑user computing devices.
• Install, configure, and troubleshoot supported operating systems—including enterprise software (e.g., Microsoft Office, Adobe Creative Suite, G‑Suite), Wi‑Fi, internet browsers, and general connectivity issues.
• Provide customer training on systems and technology and distribute instructional documentation.
• Use remote support tools, phone, chat, email, or in‑person to troubleshoot and resolve issues for New York Times employees, freelancers, and contractors, updating tickets per established procedures.
• Assist facilities for operational requests and building needs.
• Enforce standards and security, including PCI and GDPR standards.
• Support special events in the office and at remote locations.
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to the mission to seek the truth and help people understand the world.

• 3+ years of experience in an IT technical support role.
• 1+ year of experience with end‑user support using different technologies.
• 1+ year of experience as a system administrator.
• Physical capability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Ability to stand, sit, or walk for an extended period of time.

• Familiarity with Apple platforms.
• Familiarity with Service Now.
• Familiarity with Bomgar remote control application.

Pay range: $68,170 – $75,500 USD annually.

We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectionate preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.

The U.S. Equal Employment Opportunity Commission (EEOC)’s Know Your Rights Poster is available here. The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email reasonab

We encourage those with criminal histories to apply and will consider their applications in a manner consistent with applicable fair‑chance laws.

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