IT Support Technician

Join to apply for the IT Support Technician (m/f/x) role at STRABAG UK

Are you an IT Support Technician eager to grow, learn, and make an impact? If you re confident, ambitious, and thrive on challenges, this is the opportunity you ve been waiting for. You ll be at the forefront of innovation within BRVZ London, supporting a team that values progress, collaboration, and professional development.

• Monitoring, managing & maintaining core IT equipment within STRABAG UK
• Resolving level 1 issues/requests with networks and other systems, acting as single point of contact
• Providing technical assistance for questions and problems to end users
• Stock control and ordering for projects and business units; maintaining assets in the Asset Management System
• Writing, editing and revising manuals for new and updated software and hardware
• Managing the escalation process efficiently, ensuring 2nd level or supplier is provided with relevant information and SLAs are met
• On-boarding new starters: ensuring relevant equipment and accounts are prepared in time
• User management: creation/deletion of user accounts across several systems
• Visiting project sites when required to set up IT equipment and ensure consistent, high-standard IT site setups
• Ensuring the IT Helpdesk ticketing process is followed from ticket creation to closure
• Following technical maintenance plans and informing affected users in a timely manner

• Proven experience:
  
  At least 3 years in a 1st Line IT Support role
• Strong technical foundation:
  Microsoft Windows 11 and Microsoft 365 environments
• IT Service Management know-how: experience with ITSM tools for ticket handling/workflow
• Device management: familiarity with SCCM for device builds and application deployment
• Mobile device management: experience supporting mobile platforms
• End-user support excellence: troubleshooting desktops, laptops, and other computing devices
• Continuous learner: proactively keeping up-to-date with emerging technologies and best practices
• Organized and methodical: strong organizational skills
• Planning and analytical ability: good planning skills and numeracy
• Cloud awareness: basic understanding of Microsoft Azure services
• Networking fundamentals: knowledge of network topologies and routing principles
• Certifications:
  
  CompTIA A+, ITIL Foundation (desirable)

• Interesting tasks in dynamic teams and practice-oriented training and development; option to work from home
• Opportunity to benefit from the diverse experience of a globally active group
• Competitive salary package including medical insurance, life & accident cover, cycle to work scheme, and additional benefits; participation in a discretionary corporate bonus scheme; 25 days of annual holiday plus bank holidays
• Right to work in the UK requirement for all applicants
• Diverse career opportunities
• Competitive compensation
• Employee discounts
• Health promotion