IT Support Technician

Job Overview

The BRVZ organisation is the central service provider for one of the most prominent construction companies in Europe. With the competence, innovative strength, and motivation of our employees, we support STRABAG as an integral part of the overall organization. We are looking for an IT Support Technician to join our team in London, Central London.

• Proven experience:
  
  At least 3 years in a 1st Line IT Support role, delivering excellent technical assistance.
• Strong technical foundation:
  Expertise in Microsoft Windows 11 and Microsoft 365 environments.
• IT Service Management know-how:
  Hands‑on experience with ITSM tools for efficient ticket handling and workflow.
• Device management skills:
  Familiarity with SCCM for device builds and application deployment.
• Mobile device management:
  Experience managing and supporting mobile platforms.
• End‑user support excellence:
  Skilled in troubleshooting desktops, laptops, and other computing devices.
• Continuous learner:
  Proactive in keeping up‑to‑date with emerging technologies and best practices.
• Organized and methodical:
  Strong organizational skills with a structured approach to tasks.
• Planning and analytical ability:
  Good planning skills coupled with solid numeracy.
• Cloud awareness:
  Basic understanding of Microsoft Azure services.
• Networking fundamentals:
  Knowledge of network topologies and routing principles.
• Certifications:
  
  CompTIA A+, ITIL Foundation (desirable).

• Monitoring, managing & maintaining core IT equipment within the Strabag UK.
• Resolving level 1 issues/requests with networks and other systems, acting as single point of contact.
• Providing technical assistance for questions and problems to end users.
• Stock control and ordering for Projects, business units and maintaining assets in the Asset Management System.
• Writing, editing and revising manuals for new and updated software and hardware.
• Managing the escalation process efficiently, ensuring 2nd level or supplier is provided with relevant information and making sure SLAs are met.
• Ensuring that the relevant equipment and accounts for new starters are available and prepared in time as part of their on‑boarding process.
• User management (creation/deletion of user accounts across several systems for joiners/leavers).
• Visiting project sites when required to set up IT equipment & ensure that all IT site setups are consistent & to the required standard.
• Ensuring that the IT Helpdesk ticketing process is followed through from creating a ticket for every task undertaken to closure at the required standard.
• Ensuring that any technical maintenance plans are followed, and affected users are informed in a timely manner.
• Pre‑employment screening will be conducted as part of the selection process.

• Competitive salary package including medical insurance, life & accident cover, cycle‑to‑work scheme, and additional benefits.
• Discretionary corporate bonus scheme to recognise exceptional performance.
• 25 days annual holiday (plus bank holidays).
• Interesting tasks, working in dynamic teams, exciting projects and practice‑oriented training and development.
• Option of working from home.
• Access to diverse experience within a globally active group.
• German‑language benefits:
  Vielflätige Weiterbildungsmöglichkeiten, Wettbewerbsfähige Vergütung, Mitarbeiter­rabatte, Gesundheitsförderung, gute Verkehrsanbindung.

All applicants are requested to demonstrate their right to work in the UK.

Daniel Denk

Donau City Straße 1

1220 Wien

+43 676 5064 557