ServiceNow Architect - IT Fully Remote

Who We Are

Solution Health is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at Solution Health as we continue to advance our technology platforms.

The Service Now Architect serves as the strategic leader and technical authority for the Service Now platform across the enterprise. This role is responsible for designing and maintaining a scalable, secure, and integrated architecture that supports organizational goals and digital transformation initiatives. The Architect ensures that Service Now solutions are aligned with ITIL principles, enabling efficient and standardized service management processes such as Incident, Problem, Change, Request, and Configuration Management with the appropriate Service Now workflows and modules.

Please note that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process.

• Define and maintain the enterprise architecture for the Service Now platform, including data models, integrations, and module usage.
• Develop and maintain architectural standards, design patterns, and governance frameworks.
• Lead platform roadmap planning in alignment with organizational strategy and digital transformation initiatives.
• Translate business requirements into scalable, secure, and maintainable Service Now solutions.
• Review and approve technical designs, configurations, and customizations.
• Provide architectural guidance to developers and administrators during implementation and enhancement projects.
• Design and oversee integrations between Service Now and other enterprise systems using APIs, web services, and middleware.
• Identify opportunities for automation and workflow optimization across departments.
• Ensure data integrity and consistency across integrated systems.
• And more

Education: Bachelor’s degree in Healthcare, Information Technology, Business, or related field (4 years of relevant experience may be considered in lieu of degree in addition to experience below)

Licensure/Certification: Service Now System Certification in any area, Required

Experience: 7+ years of experience in IT, with 3+ years in Service Now platform architecture and design, preferably in a healthcare environment, Required

Deep understanding of Service Now architecture, modules, and integration capabilities as pertinent to the healthcare environment, Required

• Health, dental, prescription, and vision coverage for full-time & part‑time employees
• Short‑term disability, long‑term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan

And more!