Director, Provider Technology

Essential Functions

• Own and execute the national rollout plan for Tech Mobile App (TMA) across the DME provider network, with a goal of 80% implementation by EOY 2025.
• Manage the onboarding of DME partners into DMETrack Lite, progressing qualified providers through the DMETrack Pro.
• Establish and track against MBOs (Management by Objectives) including: >80% System Compliance for DME Tech users within 90 days of rollout;
  Milestone adherence for implementation plans; and Data accuracy and platform utilization targets.
• Serve as the Subject Matter Expert (SME) on all Provider-facing technology platforms.
• Lead training, onboarding, and go‑live support for providers transitioning onto Dragonfly systems.
• Partner with Network Contracting teams to align onboarding with commercial terms and incentive structures.
• Develop and maintain support documentation, rollout schedules, and provider communications.
• Oversee the recruitment, selection, employee orientation, training, coaching, and management for one Technical Analyst responsible for:
  Geo‑fencing and order density configuration within SMART Match;
  Reporting on compliance, usage, and system performance;
  Platform enhancement feedback and provider analytics.
• Partner with Product, Engineering, Operations, and Client Services to align provider rollout with internal development roadmaps and service goals.
• Collaborate with QA and Compliance teams to monitor system use, SLA performance, and reduction in CQIs and service failures.
• Influence future development priorities through insights gathered from provider adoption and field feedback.
• Identify, develop, and lead process improvements to optimize network operations, reduce costs, and enhance service levels. Use data‑driven insights to guide decision‑making and provide actionable recommendations for ongoing operational improvements.

Marginal or Additional Functions

• Act as a company ambassador in external relationships, enhancing the organization’s reputation with key providers, partners, and stakeholders.
• Perform other duties as assigned or apparent.

Supervisory and Managerial Responsibility

Direct managerial/supervisory responsibility.

Education, Licensure or Certification

• A Bachelor’s Degree in Business, Healthcare Management, or a related field or equivalent combination of education and experience.

Work Experience Or Related Experience

• 8+ years of experience in project management, operations, or network enablement, ideally in healthcare, DME, or logistics environments.
• Strong working knowledge of provider technology platforms, mobile apps, and process automation.
• Demonstrated success leading cross‑functional rollouts or technology implementations.

Specialized Knowledge, Skills & Abilities

• Excellent communication and relationship‑building skills – must be able to earn trust of field operators and executive stakeholders alike.
• Familiarity with service‑level compliance metrics, GPS/ETA‑based tracking systems, and order lifecycle visibility tools.
• Analytical fluency with Excel, PowerPoint, Power BI, and CRM/project tools such as Salesforce,
• Advanced knowledge of network management, risk mitigation strategies, and contract compliance.

Equipment

• Working knowledge of a PC, business and communications software (MS Office) and web‑based tools are required.

Travel Requirements And Conditions

• Some travel may be required.

Work Environment, Conditions and Demands

• Work is generally performed in an office or remote office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions.

Physical Requirements And Demands

• This position entails a high level of work performed at a computer terminal and telephone or headset equipment throughout the day.
• Regular eye‑hand coordination and manual dexterity is required to operate office equipment.

Additional Position Information

• No additional information is applicable.

Seniority level

Director

Employment type

Full‑time

Job function

Information Technology

Industries

Pharmaceutical Manufacturing

#J-18808-Ljbffr