Solutions Consultant

Overview

Employer Industry: Cybersecurity Solutions

• Salary up to $130,000 per year
• Monthly lifestyle subsidy for financial, physical, and mental well-being
• Annual Learning & Development allowance of $1,500
• 6 weeks of paid time off plus additional Up Guardian leave days
• Fully remote working environment with top-spec hardware provided
• 18 weeks of paid parental leave, regardless of parenting role

• Act as the key technical partner for Account Managers and Customer Success Managers during renewal and upsell motions
• Maintain expert-level understanding of the employer's platform, architecture, and competitive differentiators
• Design and validate complex technical solutions, including robust API integrations
• Manage critical technical escalations, bridging the gap between support and customer success teams
• Create and maintain technical documentation and best-practice guides for the Customer Success team

• 3+ years in a customer-facing technical role such as Solutions Consultant, Sales Consultant, or Technical Account Manager
• Deep understanding of the cybersecurity and GRC landscape, including platforms like Service Now and SIEMs like Splunk
• Strong knowledge of REST APIs and experience guiding customers on implementation
• Passion for becoming a subject matter expert on complex software platforms
• Ability to communicate complex technical concepts to both technical and non-technical stakeholders

• Excellent communication skills to articulate technical concepts and business value
• Comfortable in a commercial-driven environment, effectively partnering with sales and success teams
• Structured problem-solving approach for diagnosing ambiguous technical issues
• Collaborative mindset with a focus on teamwork and partnership with CSMs and Support

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